PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:
As part of the Professional Services, the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will be responsible for single resource delivery of small to mid-sized projects with low to medium complexity. From planning to go live, through post go live and closure, you will work independently to guide our clients through their implementation experience as the sole resource. The applicant should expect up to 30% on site travel to customer sites and regional meetings.
The Consultant (Rapid Services) will report to the Manager, Professional Services.
The Role:
Consultant (Rapid Services) are primarily responsible for single resources delivery of Pharmacy Products including Pharmacy Transitions and QuickMAR. From planning to go live, you will work independently to guide our clients through their implementation experience as the sole resource.
Key Responsibilities
Project Management:
- Lead multiple concurrent implementation projects.
- Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
- Exercise full autonomy and ownership of the project roster.
- Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.
Consulting:
- Facilitate enhancement gathering sessions with clients to identify business objectives.
- Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
- Establish and maintain strong customer relationships through excellent communication and collaboration skills.
Training:
- Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
- Coordinate training sessions, including scheduling participants, and required resources.
- Provide feedback and recommendations for improvements to training processes and program curriculum development.
Your onboarding:
- Participate in Corporate onboarding – Learn about PointClickCare, our history, and our values.
- Participate in Departmental onboarding – Learn our software, our methodology and how you fit into the organization.
- Work with a peer Buddy – Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
- 1:1s – Meet the entire team, leadership, and people in supporting teams. Make friends and gain rapport and connections.
- Achieve key Departmental onboarding landmarks successfully – Learn our key modules and get ready to be client facing!
- Start a project! With the support of your Buddy, Manager, and the entire team!
- Take on other ad-hoc client facing or behind the scenes client work.
- Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.
- Grow your knowledge – Learn more PointClickCare modules and features.
- Lead a full roster of projects throughout the entire project cycle.
- Guide customers towards standard processes
- Achieve positive customer feedback.
- Become a Buddy – Pay it forward and help the next generation learn and grow in the role.
Within 1 month, you will
Within 2 months, you will:
Within 4 months, you will:
Within 1 year, you will:
Experience:
- Passion for delivering an exceptional customer experience.
- Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
- Healthcare industry experience nice to have.
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
- The ability to quickly learn new concepts and technologies and convert them into customer solution value.
- Undergraduate degree or equivalent work experience in technology preferred