nextaillabs Remote job Full-time 2022-07-28


This position will work on the night shift 00:00 – 9:00 AM CEST

Fluency in English (Chinese is highly nice to have) is a requirement for this position

Do you love analysing data and helping people all over the world? Do you thrive under pressure? Do you value autonomy and independence in your work? Are you annoyed when you need to do something twice, and always think of how to automate workflows?

If you are a methodical person with highly analytical skills and/or experience managing data files and data templates, if you love supporting both internal and external clients requests, offering them outstanding assistance, Nextail is  looking for you to join our Customer Experience team.

You will be:

  • Supporting both our clients and other team colleagues by solving issues, escalating incidents, answering questions and providing guidance.
  • Detecting and reporting bugs, always having an open mind to propose new improvements.
  • Developing scripts features to automate tasks and improve the operations.

What we offer:

  • High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.
  • Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.
  • International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.
  • Diversity on all levels: United as a single team, we celebrate diversity at every dimension*. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.
  • The laptop of your choice: We want you to work with the tools that are most comfortable for you!
  • Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.