Work Arrangement: Fully remote, overlapping EST and MT working hours

Job Type: Independent Contractor, Full-time

Salary Range: Up to $1,500 per month, based on experience

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST and 8 AM – 4 PM MT

Locations: Remote, open to candidates in the Philippines, Latin America, and South Africa

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Our client is dedicated to improving men’s health and confidence through science-backed care and a network of trusted practitioners. We focus on addressing often overlooked or stigmatized conditions by providing accessible, convenient, and affordable healthcare solutions.

Role Overview:

The Telemedicine Patient Coordinator provides empathetic support to patients using our client’s telemedicine services. You will address patient concerns, offer personalized solutions, and collaborate with teams to enhance the patient experience. Strong communication and problem-solving skills are essential to this role.

Your Impact:

As a Telemedicine Patient Coordinator, you will directly improve patient satisfaction and drive continuous process improvements. Your proactive support and advocacy will help build lasting relationships and contribute to a more seamless, patient-focused telemedicine experience.

Key Responsibilities:

1. Patient Support and Communication

• Provide empathetic customer service by educating patients about telemedicine services and addressing their concerns.
• Actively listen to patient needs and offer personalized guidance on platform usage and features.
• Maintain proactive communication, ensuring patients receive regular updates until issues are resolved.

2. Problem Solving and Troubleshooting

• Apply strong troubleshooting skills to identify and resolve technical or process-related issues.
• Ask thoughtful questions to gather necessary information and provide tailored solutions to each patient’s situation.
• Escalate complex issues to higher-level support when necessary to ensure timely and effective resolution.

3. Collaboration and Continuous Improvement

• Document patient feedback and identify recurring issues to improve workflows and processes.
• Collaborate with cross-functional teams to address patient concerns and enhance the overall experience.
• Stay updated on new products, features, and best practices to continuously improve patient support.

Requirements

• Must-Have:

• Medical background with experience in patient support, preferably in healthcare or telemedicine.
• Strong communication skills with a focus on empathy and active listening.
• Excellent problem-solving and troubleshooting abilities.
• Ability to handle difficult situations with patience and professionalism.
• Strong organizational skills and multitasking ability in a fast-paced environment.
• Knowledge of privacy and data protection regulations (HIPAA).
• Nice-to-Have:
• Familiarity with medical terms, scheduling, and billing processes.
• Experience working with remote teams
• Eagerness to learn and improve continuously.

Benefits

Compensation Package:

• Competitive Salary: Up to $1,500 based on skills & experience
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.