recharge Remote Full-time 2024-03-20

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview:

The Technology Partner Programs Specialist is responsible for managing the operations of our third-party integrations program (3pis). You will work closely with our Tech Partners who build integrations into Recharge, helping extend our product, solve merchant problems and foster the growing Recharge ecosystem.

In this individual contributor role, you will be responsible for running the daily operations of our Tech Partner Program, providing resources and support at scale to our partners from the build, launch and scale phase of their integration. You will work closely with our Partner Enablement, RevOps, Technical Support, Product, Partner Marketing, and Analytics teams to provide a delightful experience for our third-party integrators. 

An ideal candidate will have industry and technical experience in ecommerce and any of the following previous experience: managing a large number of integrations, technical project management, experience in technical support or solutions engineering. You will help drive the needs and direction of our Tech Partner program, identifying opportunities to improve our program and better support our partners at scale. Come with a curious, validated learning, and build-for-scale mindset.

 

What you’ll do:

  • Manage relationships at scale with hundreds of vendors in the commerce ecosystem.
  • Create repeatable processes and documentation to support our tech partners successfully build, launch, and maintain their integration with Recharge.
  • Triage and respond to tech partner support tickets regarding technical bugs, Oauth errors, questions on how to best build their integration, and programmatic questions/problems.
  • Review and approve tech partner applications, and follow up with additional questions as needed
  • Stay up-to-date on product changes and liaise with various internal teams (Product, Engineering, Product Marketing) on changes and their impact on our 3rd party integrations. Identify and communicate to tech partner on product changes that will affect their integration, tracking changes and following up with each affected partner.
  • Identify opportunities to improve our tech partner experience at scale via documentation and self-serve module updates (Tech Partner Academy). 

 

What you’ll bring:

  • 2+ years of product development, technical support, technical project management, sales engineering or solutions engineering experience
  • Knowledge of APIs and OAuth
  • Experience working cross-functionally to help answer merchant (or vendor) technical questions/troubleshooting
  • You have experience with executing / managing programs or projects – you’ll manage multiple integration launches at a time. 
  • You can understand and empathize with our merchants’ pain points and how these pain points can be solved by their vendors working closely together.
  • You are somewhat technical (prior roles in sales engineering, technical support)
  • Experience creating content to serve an audience at scale (nice to have)
  • You move fast, and are not afraid to try things, fail, and learn from those failures. 

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

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