About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

 

About the role…

We are hiring a Technical Enablement Operations Coordinator whose mission will be to drive the effectiveness and efficiency of our Professional Services Enablement team and Instructor Led Training (ILT) program. A core part of this role will be to develop and scale the operational foundation and systems to drive the success of our team.

What you'll do:

Processes:

• Build automation of customer registrations and other processes
• Support and schedule customer training requests
• Plan and manage multiple calendars, across geographies
• Coordinate staffing with training partners
• Handle all pre and post class communications
• Own the customer survey program, analyze NPS data to define themes and report to leadership

Systems:

• Partner with business operations to identify and support key integration needs
• Work with CMS systems to publish course sessions
• Administrate our event management platform for course rosters and individual signups
• Onboard, manage and configure systems to meet the needs of the business
• Own vendor management of key systems

Data:

• Report and track learner credit consumption
• Partner with finance to report revenue recognition

 

You may be a good fit for our team if you have…

• Strong analytics, operational, and project management foundation
• Intermediate to advanced competence with GSheets and other GSuite tools
• Salesforce business admin or power analyst skills
• Subject matter expertise in modern tools: Zendesk; Customer Success platforms, NPS tools
• You are energized by designing and executing processes for scale 
• You are a true team player and excel in collaborative environments
• You are a self starter, able to operate in ambiguous environments, and are able to break down challenges into manageable components and think through optimal solutions
• Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
• Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
• Commitment to excellence in delivery of customer service

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.