thumbtack Remote, Ontario Full-time 2024-06-04

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Design Team

We’re a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

Responsibilities

  • Drive and define a compelling vision and strategy for a complex domain area. Effectively persuade a wide audience of cross-functional stakeholders through well-crafted visual storytelling and narratives.
  • Lead multiple initiatives from inception to launch, including overseeing the quality of other designers’ work in a fast-paced and ambiguous environment.
  • Deliver high-quality designs and prototypes that balance user needs with business objectives and technical requirements. 
  • Work alongside Product, Engineering, and Research leadership to author and align strategies to turn vision work into shipped products that benefit our customer, pros, and business
  • Be able to comfortably move between high-level vision work to executing and developing experiments on in-flight projects

Must-Have Qualifications

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

  • 8+ years of overall product design experience building and shipping applications from concept, development, and shipping.
  • Interaction design experience defining and evangelizing how an experience should behave based on understanding people’s needs, consideration of your work impacts our business and examples of the use of appropriate prototyping tools.
  • Visual design expertise with a high proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function.
  • History of defining long-term product vision through applied design thinking, design skillset, and powerful narratives. Experience representing work to product, engineering, and company leadership.
  • Understands how to balance high-quality craft and crisp execution with agility, speed to learning, and iterative experimentation
  • Strong cross-functional collaboration and stakeholder management skills
  • Experience applying Generative AI and the skills to leverage it various features and products

Nice-to-Have Qualifications

  • Experience showcasing end-to-end design process across multiple projects, includes interaction and visual design artifacts, multiple iterations, and high-fidelity prototypes.
  • Experience connecting work with other related initiatives across the company while driving collaboration.
  • Proven leadership in non-product areas that have made a team stronger and positively impacted the work environment.
  • Experience designing for a two-sided marketplace

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Library (optional use collaboration & connection hub) in San Francisco
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .