snowflakecomputing Remote, IL, USA Full-time 2024-06-28

Build the future of data. Join the Snowflake team.

AS A SR. SERVICES PRACTICE MANAGER YOU WILL:

  • Report to a Practice Director on the Americas team, aligned to a specific region
  • Be aligned to Sales District Managers and Account Executives in your region
  • Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
  • Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team, you will also be
  • Be the Professional Services point of contact for your accounts, through the following:
    • Help create and execute on the overall vision for services – both sales and delivery 
    • Own the services delivery roadmap (proposals, closing services opportunities and delivery)
    • Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
    • Develop scope and associated SOWs for customer services engagements
    • Drive deal reviews internally to ensure alignment – ensure the scope of the project is well defined for customer success
    • Understand and help optimize business operations processes for services sales
    • Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership – including workload services – and partner team)
    • Provide bookings forecast and demonstrate strong command of your book of business
    • Align services engagements to key customers business outcomes
    • Drive alignment with executive sponsors and/or customer stakeholders
    • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
    • Serve as the initial point of escalation for customer and project team 
    • Own project outcomes and manage project financials (revenue forecasting and expense management)
    • Maintain a high level of customer satisfaction as reflected in customer survey scores
    • Collaborate with Education Services team for training delivery 
    • Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
    • Deep collaboration with AE/SEs on the account for account strategy
  • Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization

OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:

  • 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
  • Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
  • Proven track record of meeting booking, utilization, and consumption (or similar) targets
  • Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  • Strong organizational skills, ability to work independently and manage multiple projects simultaneously
  • Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

  • Unique opportunity to work on a truly disruptive software product
  • Get unique, hands-on experience with bleeding edge data warehouse technology
  • Develop, lead and execute an industry-changing initiative
  • Learn from the best! Join a dedicated, experienced team of professionals

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.