snowflakecomputing Remote, Ontario, Canada Full-time 2024-06-28

Build the future of data. Join the Snowflake team.

AS A SR. SERVICES PRACTICE MANAGER YOU WILL:

  • Report to a Practice Director on the Americas team, aligned to a specific region
  • Be aligned to Sales District Managers and Account Executives in your region
  • Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
  • Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team, you will also be
  • Be the Professional Services point of contact for your accounts, through the following:
    • Help create and execute on the overall vision for services – both sales and delivery 
    • Own the services delivery roadmap (proposals, closing services opportunities and delivery)
    • Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
    • Develop scope and associated SOWs for customer services engagements
    • Drive deal reviews internally to ensure alignment – ensure the scope of the project is well defined for customer success
    • Understand and help optimize business operations processes for services sales
    • Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership – including workload services – and partner team)
    • Provide bookings forecast and demonstrate strong command of your book of business
    • Align services engagements to key customers business outcomes
    • Drive alignment with executive sponsors and/or customer stakeholders
    • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
    • Serve as the initial point of escalation for customer and project team 
    • Own project outcomes and manage project financials (revenue forecasting and expense management)
    • Maintain a high level of customer satisfaction as reflected in customer survey scores
    • Collaborate with Education Services team for training delivery 
    • Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
    • Deep collaboration with AE/SEs on the account for account strategy
  • Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization

OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:

  • 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
  • Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
  • Proven track record of meeting booking, utilization, and consumption (or similar) targets
  • Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  • Strong organizational skills, ability to work independently and manage multiple projects simultaneously
  • Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

  • Unique opportunity to work on a truly disruptive software product
  • Get unique, hands-on experience with bleeding edge data warehouse technology
  • Develop, lead and execute an industry-changing initiative
  • Learn from the best! Join a dedicated, experienced team of professionals