signifyhealth Remote Full-time 2024-06-28

How will this role have an impact?

The Sr. Manager of Planning and Delivery will have a critical role in driving improved clinician network delivery and capacity management decision-making processes through the development of robust business tools and data analysis. This role will imbed deeply across numerous departments within Signify Health’s Network Operations teams to understand the business, and collaborate and communicate effectively with internal stakeholders, such as Finance, Production, Product, Clinical Operations, Recruiting, Credentialing and Onboarding in all aspects to evaluate capacity, confidently predict forecasts, and make recommendations to senior leadership as to planning and delivery. 

This role will report to our Sr Dir, Network Operations

What will you do?

  • Develop, test, and implement forecasts for both reactive and proactive capacity volume, pipeline and stages, lead time, waste / drop-off (shrinkage) and other workforce related metrics based on trends and understood business drivers
  • Evaluate operational trends that impact capacity, such as newly activated capacity, attributes of clinician’s providing capacity (i.e. tenure, averages), clinician outliers to capacity averages, etc.
  • Create and maintain capacity planning models for short-term and long-term forecasts
  • Translate customer needs into technical and functional requirements documentation that drive action and provide sound direction to the developers in Product and Data technology
  • Scope, size, and define incoming data projects within existing prioritization infrastructure to streamline the execution of the top priorities while maintaining integrity to delivery of core analytics
  • Own the operational reporting roadmap and maintain constant communication with business stakeholders to ensure program reporting needs are captured, priority changes are properly channeled, and quality within data governance
  • Support the development and refinement of current processes, developing metrics and KPIs, and providing input for workflow enhancement and new process development to improve and close gaps
  • Conduct root cause analyses in a solution-oriented manner where results do not align with expectations and share insights on appropriate corrective action to strengthen business performance
  • Deliver accurate and well-timed reports/dashboards that provide actionable insights
  • Instruct, educate, and present analyses to senior management
  • May manage others under team expansions with company growth, responsible for the coaching and overall leadership of analysts

We are looking for someone with:

  • 5+ years of relevant experience in capacity planning or financial reporting, Bachelor’s degree in fields of information science, health informatics, statistics, applied mathematics, or related field with
  • 3+ years of experience analyzing large datasets to perform cost, utilization and financial analyses and deliver key insights to internal clients
  • Advanced proficiency in Excel required, Strong SQL skills preferred (ability to perform complex queries combining tables and subqueries)
  • Experience with Power BI, SQL and Tableau
  • Excellent communication skills and the ability to clearly communicate messages that link business issues, financial results, and strategy
  • Demonstrated ability to effectively analyze and interpret relevant business and resource information and data to support decision-making processes with experience in supporting labor forecasting, budgeting and resource modeling
  • Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
  • Knowledge of workforce management principles & methodologies
  • Quantitative/qualitative data analysis, data visualization to industry-specific problems.
  • Ability to work cross-functionally to communicate with technical and non-technical groups
  • Ability to effectively diagnose potential barriers and propose resolutions that have measurable and positive business impact; ability to think critically
  • Excellent written and verbal communication, professional writing, and presentation skills
  • Experience using data science techniques to collect, analyze, and interpret large data sets.
  • Experience gathering requirements and writing in an analytics environment

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.