About the job
We’re looking for an experienced Software Developer, Full Stack/Mobile to join the Customer Service Platform team responsible for ensuring that all backend and cloud contact center systems are integrated, implemented, maintained and optimized to ensure efficiency for the business.
You will be a hands-on contributor helping to design, build and scale our backend distribution architecture. You will help us deliver a platform for white label sides as well as extending the platform to bring new choices for features for our customers to use. We will also try to update the system to be extendable, with a major goal of being able to deploy new sites in weeks versus months.
Minimum qualifications
- A strong background in Software Engineering (2-5 years)
- Experience developing and troubleshooting solutions with code/scripting (e.g., Python, Java, Scala, .NET, Node.js, React)
- Experience or is willing to learn distributed system development using our tech stack. (React, Node, Scala, Swift, Kotlin, etc.)
- Experience in developing user-facing web/mobile applications and a passion for building engaging user experiences
- A passionate focus on quality, writing testable and maintainable code that performs well for our consumers
- Analytical and problem-solving skills to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
- Effective at managing multiple projects/tasks of varying complexities, taking ownership, and delivering results while prioritizing customer outcomes
- Experience building with REST APIs
- Web development experience
Some previous software development experience in one or more of the following areas is a plus:
Preferred qualifications
- Mobile development (Android)
- Broad understanding of cloud contact center technologies, organization and operations
- Experience with relational databases and SQL
Benefits
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
- Unlimited PTO
- Carrot Cash travel stipend
- Flexdesk All Access Pass AND Work-from-home stipend
- Please ask us about our very generous parental leave, much above industry standards!
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 100% employer paid medical, dental, vision, disability and life insurance plans
- Health Reimbursement Account (HRA)
- Access to a 401K plan