Our client is a boutique AWS-centric, cloud-based services provider which provides solutions that help dynamic modern, businesses and franchises with a global outlook to meet their goals.

They are now seeking a detail-oriented Service Desk Administrator to support their growing operations.

Job Responsibilities:

• Executive & Administrative:

• Provide direct administrative support to the CEO
• Manage team calendar, including holidays, leave, and appointments
• Handle general administrative duties and record-keeping
• Maintain accurate documentation and records
• Perform data entry for various projects

• ServiceDesk Support:

• Handle incoming calls and create support tickets
• Create and update technical documentation and how-to guides
• Maintain project administration in Asana
• Process customer-related documentation
• Assist with service desk operations as needed

Requirements

• Proven experience as an Executive Assistant or similar administrative role
• Strong attention to detail and organisational skills
• Excellent phone manners and communication skills
• Experience with Microsoft Office suite
• Ability to work independently and as part of a team
• Strong written communication skills
• Proactive approach to tasks
• Experience with Confluence (highly desired)

Desirable Skills:

• Technical writing experience
• Asana project management software experience
• Adobe Acrobat Professional knowledge
• Previous helpdesk or customer support experience

Technical Setup Requirements:

• Dual monitor setup
• Professional noise-cancelling headset with boom microphone
• Reliable internet connection

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leaves
• Christmas Bonus equivalent to 1 month’s wage (pro-rata)