Employment Hero Vietnam Full-time 2024-03-23

Our mission and where you fit in

Our ambitious team at Employment Hero is on a quest to transform employment, making it easier and more valuable for everyone. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits.

Since our inception in 2014, we’ve had enormous growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 – and we have no plans of slowing down.

There’s never been a more exciting time to join one of the fastest-growing global unicorns, so let’s see if we could be a match!

In your role, you’ll be focused on…

We are seeking talented and experienced Senior Site Reliability Engineers to play a pivotal role in ensuring the reliability, scalability, and performance of our platform. As a Senior SRE, you will lead initiatives to design, implement, and maintain robust infrastructure and systems, driving continuous improvement and innovation. You will collaborate closely with cross-functional teams to optimize our technology stack, minimize downtime, and enhance the overall user experience.

Key Responsibilities:

  • Lead the design, implementation, and maintenance of highly available and scalable infrastructure and services.
  • Develop and implement best practices for monitoring, alerting, and incident response to ensure system reliability and availability.
  • Automate deployment, configuration, and management processes to streamline operations and enhance efficiency.
  • Conduct performance analysis and capacity planning to proactively address scalability challenges and optimize resource utilization.
  • Collaborate with software engineering teams to ensure that applications are designed for reliability, scalability, and performance.
  • Drive continuous improvement through the evaluation and adoption of new technologies, tools, and methodologies.
  • Mentor and coach junior team members, fostering a culture of learning and professional growth.
  • Participate in on-call rotation and respond to incidents as needed, ensuring timely resolution and minimal impact on users.


You’re the hero we’re looking for if:

  • Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent work experience.
  • Experienced in a similar role, with a proven track record of designing and maintaining highly reliable and scalable systems.
  • Proficiency in scripting and automation using languages such as Ruby, Python, Bash, or Go.
  • Experience with cloud computing platforms such as AWS OR Azure, GCP.
  • Strong knowledge of containerization and orchestration technologies such as Docker and Kubernetes.
  • Experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.
  • Solid understanding of networking concepts and protocols.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
  • Experience with Agile/Scrum methodologies
  • English language abilities, both written and verbal – you’ll be working with people across the world, including from Australia
  • A team player that always puts colleagues ahead of yourself and has a highly adaptable and versatile approach to work
  • You are passionate about learning and sharing your knowledge, and not afraid to challenge your peers, but also welcome being challenged

It’ll be great, but not essential, if you also have experience with:

  • You have experience in mentoring team mates, or even leading an Engineering squad

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.


Feel supported every step of the way

Whether it’s your first remote role, or you’re already a seasoned professional, it always helps to know you’re in a good company. With 220+ heroes in Vietnam and 800+ heroes globally – there’s always someone willing to lend a helping hand.

But don’t just take it from us, hear from your local heroes: Thao Ta, Head of People and Culture & Hung Pham, Group Engineer Manager

We can make you wow-to-proud and enjoy our exclusive perks and benefits at Employment Hero, including:

  • Remote-first and flexible working arrangements
  • 20 days Annual Leave, plus VN Public Holidays
  • Leisure Rules Days – an extra day to take leave whenever you are simply not feeling very “workie”
  • A generous budget to spend on setting up your home office or WFH station
  • $500 USD for books, conferences & courses for your professional development plan
  • $500 USD for English learning courses
  • VND 80,000 budget for lunch for day-in-office
  • Best-in-class hardware, tools and tech – choose either a MacBook Pro or Windows laptop
  • Premium Healthcare Insurance Program for you and your loved ones.
  • Sports club funded by Employment Hero
  • Monthly get-together event in the office for team bonding
  • Learning and development opportunities, including MCI courses, Go1 Learning, external study policy and tailor-made individual development plans
  • Reward and recognition programs – because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Annual Global Gathering to get to know your global colleagues – we’ve been to Thailand, Da Nang (Vietnam) and are excited to meet in Bali in September 2024
  • Employee Share Option Program (ESOP): be an owner of Employment Hero

We celebrate diverse perspectives and experiences, and we invite people of all backgrounds and identities to apply for this position. If you require any adjustments throughout the recruitment process, simply let us know.

Remote-first principles

At Employment Hero, we’re not just working remotely; we’re integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

And for those who enjoy working from an office, we also have a Hero Hub in HCMC, which you’re welcome to work from whenever you like.

Work your way

Every Hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Not exactly the right fit for you?

If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.

Know someone who would be a great fit? Feel free to share the role with your network !