Pumpkin Petcare Remote Full-time

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.
How we’re making this happen:
Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise
Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life
5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless
Mission-Driven Culture: We put pets’ best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.
As a Senior QA Lead, you’ll be responsible for establishing quality assurance strategies, taking the lead on QA initiatives, and ensuring that our software meets the highest quality standards. You will drive the development and execution of comprehensive test strategies including automation, drive process improvements to enhance product reliability and performance and focus on delivering scalable, high-quality solutions that align with business goals and help pets receive the best possible care.
This role is a remote for those outside of a commutable distance of the New York City office. Some travel will be required. Individuals located in the NYC area will be considered hybrid, with a minimum requirement of 2 days a week in the office.

What You’ll Do:

  • Create comprehensive test plans and strategies that align with project objectives and ensure full coverage of test scenarios.
  • Lead and mentor the QA team, guiding them toward best practices in testing and quality assurance.
  • Implement and refine test automation frameworks to streamline testing processes.
  • Monitor, track, and analyze defects, ensuring timely resolution and reporting on trends.
  • Work with engineers, product management, and other stakeholders to identify quality risks and establish preventive measures.
  • Provide regular updates on test results, quality metrics, and progress to stakeholders.
  • Foster a culture of continuous improvement, seeking opportunities to refine testing processes and methodologies.

What We’re Looking For:

  • 5+ years of experience in software quality assurance, with at least 2 years in a lead or managerial role.
  • Strong understanding of QA methodologies, testing tools, and frameworks, with proficiency in automated testing and performance testing tools.
  • A skilled troubleshooter who can identify the root cause of defects and propose solutions for improvement.
  • Ability to think strategically about QA processes, aligning them with business goals and delivering measurable improvements.
  • Ability to analyze large datasets, identify trends, and use data to inform decision-making on testing strategy and resource allocation.
  • Capacity to handle changing requirements and technical challenges, staying flexible in dynamic environments.

Bonus Points:

  • Understanding of integrating testing practices into CI/CD pipelines for automated quality checks.
  • Basic coding skills in Python, Ruby, or JavaScript to enhance automation scripts.
  • Experience with API testing
  • Proficiency in performance monitoring tools like Grafana or New Relic.
  • Awareness of security testing best practices and tools.