At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

City Operations sits at the intersection between the data on the screen and the operations on the ground.  We tackle some of Lyft’s most challenging operational landscapes, with Airports, Events and EDU, and serve a wide variety of riders and drivers with our WAV and HVM/Livery products. Our sustained investment in these verticals is a key differentiator for us.  Data and insights are at the heart of how Lyft makes business decisions, and our feedback from the field and subject matter expertise allow us to improve the Lyft experience for drivers, riders and B2B partners. 

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. One day you may be exploring ways to increase WAV Taxi supply in Chicago, and on another looking at rider behaviors in New York City. Serving on a national team, you will have the opportunity to impact how we scale our operations, increase efficiency and meet our operational goals.

Responsibilities:

• Contribute to the success of a portfolio of WAV markets
• Ensure day to day tactical execution aligns with the team’s long term strategy
• Own: Partner onboarding, real time monitoring, vendor scorecards and invoice payments 
• Serve as point of contact and escalation for our vendors and drivers
• Partner cross functionally with internal Lyft partners across Product Ops, Compliance and Policy. managing laterally is a critical part of this role
• Deep dive into the data to gather insights in order to help identify root causes and recommend solutions
• Uphold the Lyft core values while working with drivers, external partners, and cross-functional teams
• Roll up your sleeves and get stuff done; No one can be counted on to execute faster or better than you

Experience:

• Bachelor’s degree or relevant work experience
• 2+ years of experience in strategy or operations related work preferred
• Strong problem solver: You not only effectively, creatively, and quickly solve complex problems, but you gain buy in from stakeholders in order to sustain your solutions as well
• Excellent time management: You are able to prioritize multiple competing tasks and projects by assessing urgency and importance 
• Always a team player: You're positive, optimistic, and willing to help out wherever needed
• Self-directed and organized: You have a bias for action while maintaining attention to detail
• Ability to take direction and feedback, as well as open to seeking out support in order to successfully carry out tasks and see projects to completion 
• Strong oral and written communication skills, and extreme attention to detail
• Experience with WAV
• Proficient with tools such G Suite (Gmail, Google Docs, Google Sheets, etc) and Excel
• Basic SQL skills preferred
• Experience with process improvement methodologies is a huge plus, but not required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $26.61 to $31.31 per hour and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and all U.S. territories: Alabama, Delaware, Iowa, Kansas, Mississippi, Oklahoma, West Virginia, Puerto Rico

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.