samsara Remote - Mexico Full-time 2024-03-21

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

Samsara is looking for a Senior Instructional Designer III to ensure that our Global Customer & Technical Support teams’ learning content is designed for learner engagement and delivering measurable impacts to the business. This role will have an immediate impact on both the agent and customer experience for a growing 24×7 global support team.

You will work closely with other members of the Support L&D team, support leadership, support agents, and other teams within Samsara to create learning experiences that drive world class support for our customers. 

The ideal candidate has a deep understanding of adult learning theory, training & facilitation best practices, project management, and the demonstrated ability to create learning content using a variety of tools and content media. The role reports to the Support Learning & Development Manager and sits on the Support Operations team, which is responsible for Service and Operational Excellence for Samsara’s Global Support organization.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

  • Collaborate across teams and stakeholders, independently conducting thorough needs analysis to scope and document the requirements of learning initiatives to ensure the desired impact to business objectives within required timelines
  • Design creative and engaging training solutions across multiple Global Support functions and audiences including technical/ non-technical roles, and leadership
  • Author written course content, including instructional/facilitation guides, scripts for videos, learning activities, and assessment questions that measure and enhance retention
  • Create learning assets across a variety of media including elearn, video, audio, interactive workshops with instructor guides, hands-on learning exercises and assessments
  • Obtain feedback and sign off from stakeholders and subject matter experts
  • Use data to evaluate and measure the impact of learning initiatives on business outcomes, and quickly iterate to drive continuous improvement
  • Review and provide actionable feedback to peers to enhance the quality and effectiveness of learning content
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • 5+ years of instructional design experience for global programs, preferably in technical or finance fields
  • Excellent written and verbal skills in English & Spanish, with a specific focus on communicating complicated concepts in easy-to-understand formats, customized for each learning audience
  • Ability to quickly learn new technical skills and processes for the purpose of transferring that knowledge to others
  • Demonstrated skills creating engaging learning content in a variety of formats including elearning, video, audio, interactive assets and technical documentation
  • Strong problem-solving mentality, with a bias for action and delivering quantifiable results
  • Detail oriented with an eye for quality & accuracy
  • Stellar organization and project management skills, lending to the ability to manage multiple projects at the same time
  • Deep experience with Learning Management System functionality

An ideal candidate also has:

  • Advanced degree in a related education industry or equivalent work experience
  • Instructional Design or technical certifications
  • Experience in a high-growth startup, with a comfort for ambiguity, bonus points for IoT or SaaS
  • Familiarity and curiosity for using AI tools to develop learning content for a fast-paced and changing environment

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.