Senior Industry Business Analyst – Australian Workers’ Compensation
Guidewire Software Australia - Remote Full-time
Are you an Australian workers compensation insurance industry professional? Do you have deep knowledge of workers compensation schemes and implementing those schemes in enterprise insurance systems? Are you looking for a new challenge? Then join us at Guidewire Software and help set the direction for the next generation of workers compensation insurance solutions for the Australian market.
Our industry business analysts are our insurance experts within the product management team. Your primary responsibility would be to explain and represent the Australian workers’ compensation insurance industry to the product development organisation.
Your background should be in workers’ compensation insurance, with roles at insurers, brokers, software vendors, or others within the insurance vertical. Maybe you’ve been an underwriter or underwriting manager, claims manager, a business analyst, or a product manager. You should have a high degree of comfort with technology, and exceptional analytical and communications skills. You should also be comfortable both engaging in product design discussions with developers and presenting to prospective customers.
Because of our strong commitment to quality across the development team, you will also support the creation, execution and validation of robust functional and integration test cases that truly reflect how our customers would exercise our solutions.
Your responsibilities will include:
- Providing context and perspective to the Product Managers designing and prioritising features for our products.
- Research of insurance industry questions, including interpretation and summarization of insurance manuals, and publications from professional organisations or regulatory bodies.
- Helping implementation teams to understand and interpret the requirements being given to them by insurers.
- Being the insurance expert who can help customers, prospective customers, engineering, QA, support, sales, and other groups with questions.
- Eliciting, analysing, specifying, and validating the business needs of stakeholders, be they customers or end users.
- Collaborating with sponsors to determine feature scope and vision.
- Proposing solutions for representing Australian content in Guidewire products, and identifying and communicating platform gaps where they exist.
- Creating sample policies, claims and other relevant data and validating test results to support application feature design.
- Acting as a subject matter expert on their line(s) of business for customers implementing Australian local content.
- Documenting known issues and workaround for release notes.
- Participating in Guidewire events as a subject matter expert.
Must have Skills and Experience:
- 5+ years of experience in the general insurance industry, focused on workers compensation.
- 3+ years of experience on the IT side of the general insurance industry working as a subject matter expert or business analyst on a workers compensation implementation project.
- Subject matter expertise in Australian workers compensation schemes. Additional familiarity with Australian general insurance is a bonus.
- Technical capacity – you should feel comfortable with non-code technical artefacts that describe application configuration and be able to communicate with the engineering team on tactical technical decisions.
- Familiarity with Insurance modelling.
- Familiarity with modern, rules-based, configurable software applications.
- Ability to translate high level requirements into detailed product specifications.
- Ability to manage complex initiatives with limited supervision.
- Exceptional written and oral communication skills.
- Good decision-making and analytical skills.
- Ability to excel in a team-oriented environment. Experience with agile software development is a plus.
- A real passion for Insurance, software systems and problem solving.
- Proficiency in English, spoken and written, is required for this role
- Familiarity with one or more applications from Guidewire InsuranceSuite is desirable
Other requirements
- Must have the right to work in Australia