juullabs United States of America Full-time 2024-02-09


Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.


As a part of the Quality Systems team, the Senior Document Control and Training Specialist will work under the direction of the Senior Manager, Change Control and Training to support new on-going document control and training initiatives as well as support day-to-day activities. Activities will include, but are not limited to, strategic support of document control/training process and system improvements, document review and formatting, working in the eLearning Management System, and troubleshooting with eDMS and LMS users. The Senior Document Control and Training Specialist will participate in independent and team projects as defined by the Manager.

Must be in US, Remote role


  • Collaborate with cross-functional departments to ensure timely implementation of document change requests and associated change control associated tasks as required
  • Facilitate the life cycle of master documents (including but not limited to SOPs, Batch Records, Test Methods, Protocols, Reports, Specifications, etc.) by functioning as a document workflow coordinator
  • Review, edit, and format master documents according to approved procedures and templates, maintains document properties (metadata), monitors document status and approval notifications, and prepares distributions and archiving
  • Issue documents, including logbooks and labels, and maintains issuance logs
  • Assist with, and provide, on-going user support for electronic document management systems
  • Provide day-to-day operations support for departments (e.g. scheduling, reporting, records archiving)
  • Work with department heads, administrate departmental training curriculum updates in the Learning Management System (LMS) based on changing needs of departmental training plans and as training documents become effective, updated, or retired
  • Ensure quality driven learning needs are deployed in the LMS; including procedural training, online courses, instructor led courses, working with Quality Business and LMS Stakeholders as required
  • Management and administration of Veeva Quality Management Systems (QMS) and Quality Docs
  • Preparation of metrics for management review and various review boards, as required
  • May also support the preparation and hosting of internal audits and regulatory (e.g. FDA, EMA, DHHS, etc.) inspections
  • Drive continuous improvement


  • A minimum of 3 years relevant work experience is required. It is preferable that the candidate has experience working in a cGMP manufacturing facility, quality assurance, manufacturing compliance, clinical quality, or cell therapy
  • GxP Quality System knowledge, including relevant regulations and guidances (e.g. ISO 13485, ICH Q10, Part 11/Annex 11)
  • Operational experience with electronic quality systems
  • Experience with Document Management Systems (i.e.Veeva/ Documentum) is required
  • Experience with Learning Management Systems (ex. ComplianceWire, Cornerstone, Veeva) is preferred
  • Strong written and verbal communication skills, and analytical problem solving and conflict resolution skills
  • Flexible, highly motivated, with strong organization skills, ability to multi-task with attention to detail
  • Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment
  • Effective interpersonal skills with the ability to collaborate / communicate within all disciplines of the organization
  • Ability to work independently with a high degree of accountability
  • Proficient with using Microsoft Office applications (Outlook, Excel, Word, and PowerPoint) and Google applications (sheets, docs, forms)


  • A minimum of a bachelor’s degree or equivalent experience in Science, Information Science or similar technical discipline is required


  • A place to grow your career. We’ll help you set big goals – and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote

Salary varies by role, level and location, and is dependent on the cost of labor in a given
geographic region among other factors. These ranges may be modified at any time.

Tier 1 Locations: Greater New York City, and San Francisco Bay Area
Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,
Greater Sacramento, Los Angeles/OC/San Diego
Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater
Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,
Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,
Minneapolis/St. Paul, Colorado, Phoenix, Reno, Las Vegas, Portland Ore./Vancouver
Wash., Rest of California, Hawaii
Tier 4 Locations: Rest of US including Alaska and Puerto Rico

Tier 1 Range:
$100,000$138,000 USD
Tier 2 Range:
$92,000$127,000 USD
Tier 3 Range:
$86,000$119,000 USD
Tier 4 Range:
$79,000$109,000 USD