About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We are seeking a highly motivated Renewals Specialist to join our dynamic team. The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, or account management, with a passion for delivering exceptional service.
This is a remote opportunity within Canada and the US.
What we’re looking for:
- 2+ years of experience in renewals, account management, or customer success in a software or technology environment.
- Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles.
- Great communication and interpersonal skills, with a customer-focused mindset.
- Proficient in Salesforce, Gainsight and other tooling.
- Good analytical skills and ability to interpret data to drive decision-making.
- Demonstrated experience working with a collaborative team.
What you can expect:
- Renewal Management. Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.
- Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value.
- Data Analysis and Reporting. Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
- Collaboration. Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively.
- Customer Engagement. Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.
- Training and Support. Educate clients on the value of our security software and any new features or updates to encourage renewal.
- Documentation and Compliance. Ensure all renewal agreements are properly documented and compliant with company policies and procedures.
- Feedback Loop. Gather customer feedback and insights to inform product development and improve overall customer satisfaction.