ModSquad has partnered with a leading B2B ISP company we are actively seeking experienced and dedicated technical and customer support professionals to join our team.
In this role, you will serve as the first point of contact for our clients, providing exceptional technical assistance and customer support. Your responsibilities will include managing inbound calls and emails, troubleshooting complex technical issues, and delivering tailored solutions to meet customer needs—all while maintaining a high level of professionalism and efficiency.
Hours of Operation:
Daily, 5:30 AM – 1:30 PM and 7 PM – 4 AM PT
Commitment
90+ days (as needed)
We’re looking for candidates who:
- have a keen eye for detail and can spot even the smallest issues.
- bring experience in troubleshooting and are committed to meeting SLAs.
- can follow specific guidelines and procedures while working independently.
- are empathetic customer support agents dedicated to delivering top-notch and efficient support in every interaction.
- possess excellent written and verbal communication skills.
- Bonus points if you’re experienced with Zendesk and/or Dialpad.