ModSquad Remote - USA Contract

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!  
Do you have a Tier-2 Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Do you enjoy giving meaningful gifts?
Apply for this opportunity today!
ModSquad is currently seeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls.
Project Hours (All Times Pacific Standard Time):
Monday – Friday: 6 AM – 2 PM
Especially seeking candidates who can self-schedule 6 hours on Mondays between 7 AM – 2 PM PST
Hourly Rate:
To be discussed in the interview phase
20 hours per week
90 days (as needed)

What We Are Looking For:

  • Excellent writing and problem-solving skills
  • Helpful, polite and smart individuals with a real “Can Do” attitude
  • A strong passion for books/storytelling and are eager to share that passion with those you will support (help our users write their story!)
  • Excellence at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech-savvy as you are
  • Tech-Savvy, and able to pick up new tools/software easily

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on the phone
  • Access to a webcam or smartphone that is capable of taking pictures.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation