ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier-2 Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Do you enjoy giving meaningful gifts?
Apply for this opportunity today!
ModSquad is currently seeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls.
Project Hours (All Times Pacific Standard Time):
Monday – Friday: 6 AM – 2 PM
Especially seeking candidates who can self-schedule 6 hours on Mondays between 7 AM – 2 PM PST
To be discussed in the interview phase
20 hours per week
90 days (as needed)
What We Are Looking For:
- Excellent writing and problem-solving skills
- Helpful, polite and smart individuals with a real “Can Do” attitude
- A strong passion for books/storytelling and are eager to share that passion with those you will support (help our users write their story!)
- Excellence at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech-savvy as you are
- Tech-Savvy, and able to pick up new tools/software easily
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone that is capable of taking pictures.
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation