Remote Customer Support Representative – Italian – Music Streaming (4480)

ModSquad Remote - EMEA Contract

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Italian and English.
If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Italian and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

  • 40 hours per week are required for the 8-week orientation period:
  •  – Orientation phase 1: 4 weeks, 4 AM – 1PM
  •  – Orientation phase 2: 4 weeks, self scheduled between the hours of 9 AM – 10 PM
  • Production: Daily, 9 AM – 10 PM
  • If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
  • Project Commitments: 
  • — 25 hours per week
  • — 8 hours are required on Saturday and/or Sunday).
  • — 180 days (as needed by ModSquad)

Who Are You?

  • You have strong desire to create a unique experience for each individual customer.
  • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
  • You’ve provided Customer Support via inbound web messages in the past.
  • You’ve provided web messaging support to 3-5 customers at the same time.
  • You are professional/business level proficient in Italian and English.

Workspace Requirements:

  • A dedicated laptop or desktop computer running Windows 10 or above. 
  • A working webcam and willingness to use it during orientation/as needed by project.
  • Must be willing to download and install ModSquad security systems on your computer and mobile phone.
  • Stable broadband internet connection of 25 MBPS or greater
  • 8 GB RAM or better
  • Dual monitors highly recommended