Remote Customer Support Representative – Chinese – Music Streaming (4485)
ModSquad Philippines Contract
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours per week are required for the 8-week orientation period:
- – Orientation phase 1: 4 weeks, 4 AM – 1PM
- – Orientation phase 2: 4 weeks, self scheduled between the hours of 9 AM – 10 PM
- Production: Daily, 9 AM – 10 PM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- — 25 hours per week
- — 8 hours are required on Saturday and/or Sunday).
- — 180 days (as needed by ModSquad)
Who Are You?
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You’ve provided Customer Support via inbound web messages in the past.
- You’ve provided web messaging support to 3-5 customers at the same time.
- You are professional/business level proficient in Chinese and English.
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended