Remote Customer Support – Phones (4514)
ModSquad Remote - LATAM, Remote - Jamaica, Remote - Philippines Contract
The Ideal Mod:
- Has strong customer service experience, particularly over the phone
- Has excellent written and verbal communication skills
- Has experience providing support with the following: cancellations, refunds, billing and payment questions, minor technical issues (cannot login, video issues, audio issues)
- Is fully flexible and has at least 20 hours (or more!) of availability each week during the desired times
- Can begin orientation ASAP if needed
- Has experience working a multilingual, busy team, and in a very busy call center environment
- Has excellent English & spoken competence, and previous experience providing support in English
- Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile). Duo mobile will only work on the following: Android 14.0 or greater iOS 15 or greater
- 16 GB RAM
- Internet speed: 50+ MBPS
- Windows 11 with i7 Processor or Higher *OR* MacOS Ventura or Higher
- Has excellent English & spoken competence, and previous experience providing support in English
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation