ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
As a member of this team, you will be responsible for responding to customer inquiries via emails in English.
If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in English.
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours are required for the 1-week orientation period:
- – Orientation phase 1: 4 days, 4 AM – 1PM
- – Orientation phase 2: 3 days, 2 PM – 11 PM
- Production: Daily, 2 PM – 2 AM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- — 25 hours per week
- — 8 hours are required on Saturday and/or Sunday.
- — 180 days (as needed by ModSquad)
Who Are You?
- You have a web camera for your computer and are willing to keep it on during orientation / self-scheduled shifts.
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You’ve provided Customer Support via emails in the past.
- You have a strong ability to research and pay attention to the details.
- You are professional/business level proficient in English.
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended