Key Responsibilities

• Manage a single project or multiple concurrent projects with well-defined scope, moderate complexity and limited, contained risk exposure.
• Deliver on project objectives by developing and managing schedule, scope, risks, and issues.
• Assess and manage project variances (e.g. schedule variance); evaluate impacts on the overall project commitments, evaluate and present options, and implement approved changes.
• Maintain accountability for managing expectations and ensuring quality. Maintain accountability for providing timely communications, managing expectations, and assuring quality.
• Provide tactical leadership regarding project priorities, timeline, resources, and issues.
• Provide ongoing work direction to project team. Provide performance feedback for team members as appropriate.
• Foster knowledge exchange.
• Create an environment that enhances team motivation.

Knowledge

• Intermediate understanding of project management principles.
• Intermediate knowledge of the project lifecycle.
• Familiarity with project planning and support tools such as MS Project, Project Workbench, MS Office and Lotus Notes.
• Ability to monitor progress and status of deliverables and communicate appropriately.
• Ability to capture status updates using the appropriate tools.
• Ability to communicate impact of status changes to overall project plan/progress.
• Demonstrated delivery of service meeting customer expectations. Excellent time management, communications, decision making, presentation, human relations, and organization skills.
• Ability to balance scope, tasks, schedule, quality, resources, and budget.
• Practical application of accepted project lifecycle practices/methodology.
• Basic understanding of the business and related technology needs.
• Ability to understand critical factors and impacts surrounding issues and to make a reasonable decision.
• Ability to resolve problems in a timely manner.
• Ability to meet deadlines while responding well to constant changes and resource constraints.

Education/Experience

• High school diploma or equivalent required. Bachelor’s degree in related field specialized training, or equivalent work experience.
• 1-5 years of IT project management or equivalent leadership experience.

Physical Demands

• General office environment. Moderate levels of stress may occur at times.
• May require long periods sitting and viewing a computer monitor.
• No special physical demands required.
• Schedule flexibility to include working every other Friday & Saturday 8:30 pm – 6 am regularly and holidays as required by the business for 24/7 operations.