samsara Remote - US Full-time 2024-03-21

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role: 

The Program Manager – Customer Marketing is a part of the Marketing Program Management team, supporting innovative programs to make the Customer Marketing team more efficient and our customers more successful. They will scope, build, track, and manage Customer Marketing programs in cross-functional partnership with Sales, Customer Success, PMM, Analytics & Data, Events, Brand Creative, and other Marketing teams. This role is expected to project manage multiple workstreams that deliver programmatic customer engagement activities that drive deep customer value realization, a highly renewable customer base, and strong customer advocates.

Customer Marketing Programs: 

  • Customer references program 
  • Credentialing program support 
  • Customer Conference support
  • Lifecycle management processes and playbooks

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

  • Focus on customer success – we build relationships with our customers, look to solve problems, and deliver a great customer experience
  • Represent Customer marketing in cross-functional programs/workstreams focused on customer experience initiatives
  • Intake for Customer Reference Program, MDA, and Campaigns 
  • Collect requests 
  • Coordinate conversations/meetings 
  • Facilitate progress and project tracking 
  • Build and maintain a tracking system for customer approvals, quarterly review of existing customer assets, and updating existing publicly referenceable customer logos, etc.
  • End-to-end ownership of the Customer Marketing calendar and coordination for quarterly team activities, marketing milestones, customer on-sites, and other customer activities
  • Maintain a consolidated calendar view to help create team visibility and spot opportunities
  • Develop processes and playbooks for global scaling of customer reference program, documentation and process creation
  • Coordination of company-wide customer communications calendar in Airtable
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • 3+ years of experience driving customer success development with a high-growth global company for a B2B company within technology
  • Define, lead, and track strategic and operational programs to successful completion
  • Demonstrated track record of effectively managing a high volume of work while meeting deadlines
  • Execute on and track quarterly OKRS for the customer marketing team 
  • Collaborate with GTM teams (Product / Growth,  Customer Success, Customer Education, and Sales Operations)
  • Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
  • Communicate with stakeholders, team members and others about project status, including progress, risks and any issues that may impact project delivery
  • Exceptional interpersonal and communication skills (both verbal and written) with demonstrated experience presenting status updates to senior management
  • Ability to convey complicated information in a clear and concise manner to all levels of the organization, including senior leadership
  • Familiarity with project management tools (e.g., Airtable) and methodologies
  • Experience working in Google Suite, Salesforce, and Airtable

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$75,268$101,200 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.