twilio Remote - US Full-time 2022-07-29

See yourself at Twilio

Join the team as our next Program Manager, Corporate Security Strategy (L3)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to further develop and expand the newly formed Corporate Security Strategy team. The Program Manager is responsible for identifying, prioritizing, and successfully coordinating all internal projects and initiatives across the Corporate Security, Health & Safety (CSHS) teams, to bring awareness and visibility to the needs of each team, and maintain the program initiatives that adhere to the organizational strategic objectives. This role will also be responsible for the management of CSHS key performance metrics to enable reporting on the overall health of the CSHS operational program, and to develop the standards, governance, and reporting requirements for annual assessments of each CSHS team's operational health.


In this role, you’ll:

  • Collaborate with CSHS teams to identify risks and opportunities across multiple interconnected projects within the department

  • Work closely with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, budget and timing for new initiatives

  • Identify key requirements needed from cross-functional teams and external vendors

  • Manage budget and funding channels for maximum productivity

  • Analyze, evaluate, and overcome project risks, and produce program reports for management and stakeholders

  • Develop program assessment protocols for ongoing evaluation and improvements

  • Organize and help manage priorities, decisions, and actions that require the attention of the CSHS Sr. Director

  • Coordinate, assist, and respond to internal and external audit and inspection requests

  • Design insightful and actionable reports for CSHS key performance indicators to focus on improvement

  • Support ongoing assessments of overall CSHS operational health


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Bachelor’s degree in business administration or related field

  • 5+ years in project  and/or program management role

  • Exceptional leadership, time management, facilitation, and organizational skills

  • Experience rapidly solving problems and prioritizing critical tasks through alignment with stakeholders  

  • Thorough understanding of project/program management techniques and methods

  • Demonstrated experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances

  • Proficiency in Google GSuite, presentation development, and metrics reporting development

  • Excellent written and verbal communication skills.


  • Excellent written and verbal communication skills

  • Experience working with Corporate Security and/or Physical Security teams

  • PMP certification

  • Ability to influence and build effective working relationships at all levels of the organization

  • Experience in a previous role in a global company

  • Knowledge/use of Airtable as a project management tool


This role will be remote, and based in the USA.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $99,360.00 – 136,620.00.

  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at