Who is Credible?
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.
We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.
We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.
About the role
Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.
Essential Duties and Responsibilities:
- Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
- Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
- Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
- Focus on workflow and backend improvements to increase operational efficiency and drive conversion
- Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
- Work with our lending partners to continuously optimize our marketplace integrations
- Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
- Develop testing strategies and think through edge case scenarios for all features
What you will bring to the position:
- Exceptional problem solving and communication skills
- Strong project management skills, and ability to own a roadmap end-to-end
- Ability to use research, data, experience, and product instincts to identify the most impactful areas
- Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches
Education and/or Experience:
- 3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
- Bachelor’s or Master’s Degree
- Experience with at least one of the following:
- Loan origination software
- Developing tools to manage complex customer or operational workflows
- Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
- Experience working with internal stakeholders such as customer support and operations teams is ideal
Nice to have:
- Passion for creating exceptional user experiences that address real user needs
- Strong problem solving skills with an ability to simplify the complex
- Love optimizing workflows and processes; constantly looking for better ways to do things
- Thrive on collaboration with other teams to accomplish shared goals
- Resourceful and mindful; you move fast but don’t break things
- Possess a build-measure-learn iterative mindset
Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington
Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.
We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.