Twinkl Educational Publishing England, United Kingdom Temporary 2024-03-22

Location: UK remote (options for office/hybrid working available)

Annual Salary: £25,000 starting salary-banding up to £30,00

Contract: 12 months maternity cover contract with possibility of extension 

Hours: 37.5 hours per week, flexible working

Hiring Manager: Adam Kenyon

Recruiter: Hope Parkin 

Closing date for applications: 05/04/2024

At Twinkl Private Tutors, our mission is to ensure every tutor has everything they need to help their students achieve their goals.

As the Segment Manager within the Private Tutors team, you’ll work closely with our brilliant Segment Assistant, to ensure we are meeting the needs of the private tutor market. In this ever-changing educational climate, we have provided consistent support, advice, and inspiration for all tutors whether their sessions take place online or face to face. This is a rapidly growing segment with a great deal of potential within the Twinkl brand. We work with huge ammounts of creative freedom, allowing us to respond quickly to the ever-changing needs of our market. This role is perfect for an ambitious and proactive individual who is able to use their entrepeneurial spirt and creative ideas to help us continually meet the needs of all tutors.

You’ll be moving into this position leading a small team (with support of many) so a proactive approach to work is essential as you take an iterative approach, employing different marketing and business techniques to get the message out to the Private Tutors community. You’ll be the person responsible for defining, building and managing the team to support user growth within the Private Tutors segment. You will be commercially minded and comfortable in making decisions on where to pursue opportunities. You will be responsible for reporting monthly and quarterly in line with business expectations.

This is a varied role that involves both proactive strategic planning and reactive work as we pivot and respond to the demands of a growing market.

A typical week could involve any of the following:

  • Sales and marketing – spreading the word to new Private Tutor customers, whom we can help and support.
  • Overseeing our social media activity and making sure the right messages reach our customers at the right time.
  • Digital optimisation – looking at the overall user experiences for Private Tutor users on the Twinkl site, working with our web and design team to continuously improve this.
  • Business management and strategy – putting plans in place to help achieve our ambitious growth targets.
  • Working with other segment managers & country managers to understand what’s working and how we can improve.

Requirements

To succeed in the role, you will have:

  • A strong entrepreneurial mindset and a propensity for action
  • Thorough knowledge of the Private Tutor market, knowing their pain points and what Twinkl can do to support them
  • Sound decision-making skills and diligence in seizing new opportunities
  • Commercially astute and a strategic thinker who is comfortable taking calculated risks and being accountable for successes and failures, setting SMART targets and reporting at all levels
  • Ability to communicate a shared vision and motivate individuals and a team
  • Methodical, highly organised, accurate and execution focused.

You’ll work with:

  • Our wonderful Segment Assisant Susie
  • Our Head of England Segments 
  • Our Chief Commercial Officer
  • An amazing team of other Segment Managers covering Trainees & ECT’s, Teaching Assistants, SEND, Supply Teachers, Childminders, Home Educators, KS3/4, EYFS, KS2 Teachers, SLT and KS1 Teachers.
  • Our team of brilliant Product Owners to help market some of their expert content in the best way to the Private Tutors market.

How your great work and the success of your activities will be measured in this role:

  • Daily revenue as per the annual forecast
  • New sales achievement
  • Total users achievement
  • NPS

Requirements:

Essentially, we are looking for an experienced Private Tutor. Preferably someone who has tutored a variety of different age ranges and who is passionate about supporting other tutors. You might have a teaching background, or you could have always tutored and be looking to take your skills and experience in a new direction. You may already have experience with marketing, design, or editing and want to take on a new challenge. However you see yourself fitting this role, please detail this in your cover letter, explaining your interest in this position, the Private Tutor segment, and Twinkl in general. The hours of this role can be worked flexibly meaning you are able to continue some tutoring commitments if you would like.

How to apply:

Please submit an up-to-date CV along with a cover letter that details why you are interested in this role and how your skills and experience will help you to be successful.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here are a couple of the things that make Twinkl a great place to be:

  • A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
  • Diversity, inclusion and belonging – our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
  • From day 1 – Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home and Twinkl subscription
  • After probation – company sick pay and cycle to work scheme
  • Long term service reward – Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.