Rackspace United States - San Antonio Full-time

As a full spectrum AWS integrator, we assist hundreds of companies in realizing the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
As a Practice Manager, you are passionate about cloud technology solutions, are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern cloud solutions for clients using Infrastructure as Code, CI/CD pipelines, and automated migration tools such as CloudEndure.  The qualified Practice Manager will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate & mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about AWS and want to have a direct positive impact on our customer’s business. Strong communication skills and emotional intelligence are also needed to help develop a team reporting to you. #onica
If you get a thrill working with cutting-edge technology, developing talent in your team, and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?

As a Practice Manager, you will:

  • Lead Professional Development of staff  – Helping staff in learning/improving new skills and directing toward training
  • Career management – Close the gaps between skill and goals
  • Assist in the identification, growth,  and evolution of leaders reporting to you and your leads
  • Encourage collaboration between your leads and their reports, but also maintain an active ownership relationship of your entire team
  • Hold regular 1:1 discussion with your team of Leads, covering topics such as:
  • Issues & challenges in engagements, or achieving objectives for them, or for their reports
  • Understand utilization challenges and resourcing preferences from the Lead’s team
  • Promote consistent delivery from the practice by ensuring tech standards and best practices are followed
  • Provide technical oversight
  • Act as internal escalation point for project issues
  • Actively participate in central resourcing, having a real-time understanding of the utilization of your reports and advocating for them in resourcing conversations
  • Contribute to the recruitment process for practice via technical screening, interviewing and hiring recommendations
  • Work with Talent Management and Recruiting teams to scale our talent’s learning and profiles.
  • Act as Solution Architect on assigned projects
  • Understand metrics important to our business such as utilization, margins, and revenue goals. Identify patterns and opportunities to optimize the above. 
  • Learn about other Practice areas and BUs and understand how all the pieces connect together
  • Continue learning about new services offered by AWS and other related solutions
  • Learn new techniques to improve delivery and customer engagements
  • Help with driving and executing strategic initiatives (being part of the business thought leadership)
  • Support marketing and business development initiatives to generate sales opportunity leads 
  • Act as a SME on strategic pursuits 
  • Work closely with pre-sales SA’s on validation and oversight of statements of work with regards to approach, adoption of best practices and technologies, effort estimations, and liability risks
  • Provide guidance to the resourcing team for SOW skill set requirements
  • Work closely with principal engineers to generate new work streams with current customers
  • Act as an approver for Technical Content on submitted SOWs


  • This is a remote role
  • The candidate needs to be based in US or Canada