Employment Hero Malaysia Full-time 2024-03-21

Our mission and where you fit in

Employment Hero is an Australian tech unicorn – valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

What to Expect as our Payroll Onboarding Consultant (SEA)

Our CX Delivery Teams are responsible for implementing the Employment Hero platform with customers; and our Payroll System Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our payroll software. You will work with Payroll Specialists and Project Managers to build training content for our clients going through our Guided Implementation service.

This role is exciting! Many of our customers are not experts in payroll processing or legislative requirements but you will help and guide them through our interactive onboarding and training process. You will be managing many projects at any one time, therefore to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes. If you’re ready to be the guiding light for our clients, making a real difference in their payroll experience, join us today!

Key Responsibilities:

  1. Design, develop and deliver workshop content to support the payroll platform.
  2. Be an influencer, presenter, and problem solver for all things payroll.
  3. Deliver training to clients on payroll implementations using our platform.
  4. Educate clients on best practice using the EH platform.
  5. Respond to customer communications and queries during the implementation.
  6. Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
  7. Constantly review and improve our delivery processes.

What will you bring:

  • 3 years of payroll implementations, payroll consulting or payroll management in South-East Asia, especially Malaysia (other SEA countries are a plus!).
  • 3 years of experience in delivering training on payroll systems, focusing on the implementation phase.
  • Strong written and verbal communication skills in English, plus local languages such as Malay or Cantonese.
  • Creation and maintenance of learning content to support new features and assist with implementations and platform adoption.
  • Strong time management and schedule management.
  • Exceptional client-facing, consulting and stakeholder engagement skills.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we’re not just working remotely; we’re integrating flexibility and global reach into the heart of our daily operations. We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

Plus you’ll get to enjoy a number of great perks, including: 

  • Remote-first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Reward and recognition programs – because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Swag app cashback offers and discounts on hundreds of your favourite brands and products
  • Self, health, wealth and happiness programs
  • Social events and team celebrations
  • Employee Share Option Program: be an owner of Employment Hero
  • Annual Global Gathering to get to know your global colleagues – so far we’ve been to Thailand, and Vietnam, and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Not exactly the right fit for you?

If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 

Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.