Operations Program Manager

Thrive Market Batesville, IN or Wilkes-Barre, PA or Reno, NV or Remote With Travel Unspecified

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

Position Overview: We are seeking a skilled and strategic Program Manager to govern high-impact initiatives across our warehouse and distribution network. Acting as a gatekeeper for operational programs, this role ensures all initiatives are properly vetted and entitled before moving into execution. The Program Manager partners closely with cross-functional teams to validate alignment with business priorities and serves as a trusted advisor to the Director of Continuous Improvement and the rest of the operations leadership team. This individual will help drive executional excellence and will oversee complex projects such as facility expansions, equipment installations, heat mitigation efforts, and pick-and-pack line enhancements. From concept through completion, the Program Manager applies rigorous analysis, structured planning, stakeholder alignment, and disciplined operational execution to deliver results that advance our strategic goals.

RESPONSIBILITIES:

Project Entitlement & Readiness: Vet and validate project scope, risks, and feasibility before committing resources.
Process Improvements: Collaborate with Continuous Improvement teams to identify and implement innovative solutions.
Cross-Functional Collaboration: Align internal and external stakeholders to ensure shared understanding of project goals , timelines and constraints. Collaborating with legal, tech, product, finance, supply chain, and data teams.
Analytical Rigor: Leverage data and operational metrics to support decision-making, prioritization, and entitlement assessments.
Governance & Reporting: Maintain structured intake and tracking processes, and deliver clear, concise updates on project status, blockers, and key decisions.
Risk Management and Problem Solving: Identify potential risks early in the planning process and develop mitigation strategies to minimize project disruptions. Proactively resolve project-related issues to ensure minimal impact on fulfilment operations.
Project Management & Execution Support: Develop project plans, manage timelines and deliverables, and drive execution when needed to keep critical initiatives on track and aligned with business goals.

QUALIFICATIONS:

Education and Experience:
Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or equivalent experience.
Minimum of 5-7 years of experience in program or project management, preferably in a warehouse, logistics, or manufacturing or startup environment.
Proven experience managing large-scale programs and projects such as brownfield buildouts, operational excellence initiatives, automation installations, or multi stage facility enhancements.
Skills and Competencies:
Strong program and project management skills with the ability to manage multiple complex projects simultaneously.
Experienced in project approval and ROI process.
Excellent communication and interpersonal skills for engaging with cross-functional teams, contractors, and leadership.
Proficiency in project management tools such as Microsoft Project, Asana, Jira, or similar platforms.
Knowledge of warehouse operations and best practices, including Lean and Six Sigma methodologies.
Familiarity with permitting processes and regulatory compliance.
Certifications:
Project Management Professional (PMP) certification is a plus.
Lean Six Sigma certification (Green or Black Belt) is a plus.
Understanding of Agile & Scrum methodologies is a plus.

CORE COMPETENCIES:

Strong analytical skills.
Cross functional leadership.
Strategic thinking and problem solving abilities.
Strong attention to detail and organizational skills.
Adaptability and ability to thrive in a fast-paced and scrappy environment.

WORK ENVIRONMENT:

This position is primarily based in a warehouse setting with occasional travel to multiple facilities as required.
Flexibility to work on-site to monitor project progress and address operational needs.

BELONG TO A BETTER COMPANY:

Comprehensive health benefits (medical, dental, vision, life and disability)
Competitive salary (DOE) + equity
401k Employer Match
9 Days of Observed Holidays
Flexible Paid Time Off
Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
Free Thrive Market membership with exclusive employee discount
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

We’re a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eoe@thrivemarket.com and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don’t fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.