Rentokil Initial Quebec, Canada Full-time 2024-06-25

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This includes training, leading and developing a team of Specialists.  They are charged with helping track and achieve revenue goals, improving client loyalty and retention, as well as ensuring the team provides exceptional and consistent services to our clients. They are expected to be our front line of support for Specialists and local clients, and as such are some of our most capable, quick thinking and creative problem solvers in the organization. 

  • Support and develop our people. Manage a team of Quality Management Specialists to grow and develop them while they achieve productivity and profitability goals of the Area by delivering exemplary customer experiences.
  • Drive the implementation of new company programs and initiatives by motivating and supporting the management team within the district to develop and execute action plans that meet operational and organizational objectives.  Design and introduce solutions to address district specific challenges and results.
  • Deliver budgeted revenue, profit, and growth goals.  Review environments and key business indicators within the district to identify current problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals. Lead the culture of the business by getting results in the right way.
  • Plan, identify, communicate and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the district.
  • Manage District’s P&L and all district-level line items and spend.
  • Work with Quality Management Specialists to determine the proper course of action when specialist concerns are raised
  • Create remediation plan and hand off to operations managers for execution when specialist concerns are raised with Area District Managers or Quality Management Specialists.
  • Work with Operations Managers and HR Business Partner on any performance improvement plans or disciplinary actions.
  • Track, foster, and motivate career development of individuals for respective teams. Identify and grow high potential colleagues to tackle new opportunities and positions in the organization.
  • Strengthen the District Operations team by selecting top candidates for Quality Management Specialist (QMS) positions through to interviewing and selecting top candidates for specialist roles.  Proactively plan staffing levels for upcoming demand and work with Recruiting to build a bench for upcoming quarters/new clients.
  • Play a supporting and auditing role with operations, sales and office leadership positions.
  • Work with QMS colleagues to determine general training needs and help build training, and align with the US training team to build training modules that can be leveraged across teams. 
  • Provide Account Management support within territory to local or regional clients as needed/requested


1+ Operations and Food Science Education

Bilingual ( an asset)

Leadership trait


Why Choose Rentokil Canada Corporation?

A career at Rentokil Canada Corporation is just that – a professional journey filled with opportunities. We pride ourselves on being a world-class team that rewards high performance. We offer competitive pay on a bi-weekly basis, and many of our positions provide performance-based incentives and exceptional customer experience rewards.

Below, you will find information on some of the benefits offered by Rentokil Canada Corporation. All full-time colleagues are eligible for the following benefits, and most part-time colleagues are eligible for most benefits when they meet certain conditions.

Professional and Personal Growth

  • Multiple paths to advance your career
  • Available training and development programs
  • Tuition reimbursement benefits (for full-time colleagues)

Health and Well-being

  • Comprehensive benefits including health, dental, vision, and life insurance with no waiting period (health and dental fully paid by the employer)
  • Full-time colleagues are eligible to enroll immediately upon hire, with benefits starting on the first day

Savings and Retirement

  • Highly competitive company contributions to retirement savings plans
  • Employee discounts (including many offers, such as mobile/cellular service, and more)

Work-Life Balance

  • Vacation and sick days
  • Company-paid holidays and floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our clients live and work. Is that you?

Want to hear feedback from colleagues about what it’s like to be part of our team? Check out our parent company, Rentokil North America, on Glassdoor! Glassdoor – Rentokil North America

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Indigenous people, individuals with disabilities, and members of visible minorities to apply. Rentokil Canada Corporation is committed to providing accommodations to disabled candidates throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you need accommodations at any stage of the recruitment process.