Customer Experience Group Nihonbashi, Tokyo, Japan Full-time 2024-06-25

We are growing! We are currently looking to hire an Operations Coordinator – Luxury to join our team in Japan!

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

Reports to: Operations & Community Manager

What you will be doing:

  • Handle the process of Evaluators acquisition for the forecasted missions in operating areas
  • Ensure proper scheduling and execution of the fieldwork projects as per company standards
  • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
  • Conduct surveys screening and validation
  • Set appropriate pay rate to evaluations while making sure operation margin target is reached
  • Contribute to the Evaluators Database optimization and make sure data are updated
  • Maintain healthy relationship with Evaluators.
  • Make sure the finance team has all their payment details of evaluators to receive their payments on time.


  • Diploma in Administration, Business, Management, or relevant field.
  • At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
  • Native Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
  • Social media/Tech savvy (personal or professional)
  • Microsoft Office skills required; other software knowledge is appreciated!
  • Interest/ experience in social media outreach and community management
  • Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
  • Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
  • Passionate, positive, and outgoing personality. Ability to work as part of a team.
  • Ability to work under pressure and to manage stress.
  • Customer-service orientation