Mango Languages Farmington Hills or Remote (US only) Full-time

The Mango Live Account Manager will be responsible for developing and maintaining strong client relationships, promoting Mango Languages’ products and services, and ensuring high attendance and usage rates for clients. The role involves working closely with the Mango Live Admin team to improve processes, onboard new clients, and manage language instructors. This position requires efficient use of Salesforce for client interactions, renewal data processing, and participation in collaborative efforts to enhance program effectiveness.

Responsibilities

  • Develop and maintain strong client relationships to ensure responsiveness to client needs and quality service delivery.
  • Develop a deep understanding of Mango Languages’ products and services, and effectively communicate their value to clients.
  • Promote Mango Languages within your portfolio by sharing our latest product offerings and educational resources.
  • Obtain high attendance and usage rates for clients.
  • Work directly with the members of the Mango Live Admin team to remove obstacles, monitor day-to-day operations, and suggest process improvements.
  • Facilitate the on-boarding process for all new clients through phone calls and webinars.
  • Efficiently and accurately use Salesforce to capture client interactions and contact information.
  • Accurately document and process all renewal data in Salesforce.
  • Recruit, screen, interview, train, and onboard new language instructors.
  • Collaborate with other Mango Live Account Managers on the optimum utilization of coaches for different clients.
  • Work as a team to design and/or develop training materials as needed.
  • Work as a team to develop and customize learning plans and curricula for clients.
  • Monitor and evaluate learner progress and program success.
  • Contribute to data maintenance and reporting.
  • Participate in cross-departmental collaborative processes to increase program effectiveness and efficiency.
  • Attend and participate in regular team meetings.

Job Requirements

  • Strong interpersonal and communication skills to develop and maintain client relationships.
  • In-depth understanding of Mango Languages’ products and services.
  • Ability to effectively promote products and educational resources.
  • Proven ability to achieve high attendance and usage rates.
  • Experience in process improvement and obstacle removal within a team setting.
  • Proficiency in using Salesforce for data management and client interaction documentation.
  • Experience in recruiting, screening, interviewing, training, and onboarding new language instructors.
  • Ability to collaborate with other Account Managers and utilize resources optimally.
  • Skills in designing, developing, and customizing training materials and curricula.
  • Capability to monitor and evaluate learner progress and program success.
  • Strong data maintenance and reporting skills.
  • Willingness to participate in cross-departmental processes and regular team meetings.