iherb United States of America - Remote / Home Office Full-time 2024-05-31

Job Summary: 

The Manager, SAP Supplier Onboarding and Contract Management is a highly organized and detail-oriented manager to oversee the SAP Supplier Onboarding and assist with the Contract Management functions. This role involves managing all the end-to-end supplier onboarding process, ensuring compliance, and assisting with the contract lifecycle using SAP Ariba. The ideal candidate will have substantial experience in supplier management, procurement process, accounts payable and contract administration.  



Job Expectations:

  • Support the Head of Procurement to establish clear vision, objectives & project plans for Supplier Lifecyle and Performance (SLP) and related integrations.
  • Collaborate and help lead strategic thinking to identify and drive Supplier Lifecycle Management system and business process innovation and automation opportunities.
  • Works with ARIBA SAP team and Digital Transformation & Information Technology teams to ensure system availability and functionality. Set strategy to drive fix and enhancement prioritization and accountability.
  • Leads identification and implementation of future Supplier Lifecycle tools.
  • Manage the supplier onboarding process, ensuring all necessary documentation and information are collected and verified.
  • Use SAP Ariba to facilitate supplier registration, qualification, and approval processes.
  • Ensure suppliers (indirect & direct) meet compliance requirements and adhere to company standards and policies.
  • Assists all assigned suppliers in understanding key value adds for their specific industry
  • and internal business objectives.
  • Follows up with suppliers to encourage network compliance and registrations
  • Coordinate with internal stakeholders to ensure smooth onboarding of new and existing suppliers.
  • Conduct regular supplier performance reviews and assessments to ensure compliance and performance are met.
  • Work closely with procurement, finance, legal, AP, MDM team and other departments to ensure alignment and coordination of supplier and contract administration activities.
  • Provide training and support to internal teams and suppliers on SAP Ariba (SLP) functionality related to supplier onboarding and contracts.
  • Develop and implement supplier performance metrics and KPI’s.
  • Monitor contract compliance.
  • May act as project manager for cross functional teams consisting of both internal and external stakeholders.
  • Accountable for structuring projects to meet customer goals and objectives.
  • Responsible for understanding key business drivers and managing operational metrics.
  • Understands and complies with work instructions, process documents, technology and tools required within the department.
  • Adept at appropriately escalating issues within and across teams both internally and customer facing.
  • Ensure all contracts are properly documented, stored and managed in the system.
  • Develop training materials and conduct workshops as necessary.
  • Manages testing and confirmation of system changes and enhancements.
  • Works with the Internal and external Audit compliance team to assess and qualify projects and change requirements for Procurement systems. Supports key controls, providing requested audit data and completing testing requirements.
  • Can work within a team environment, cross-functionally, and independently as assignments require.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


Knowledge, Skills and Abilities:


  • Must have solid ability to identify and communicate issues and risks.
  • Must be a self-starter, fast learner, solid collaborator, and solid team player with the ability to work independently with minimal supervision.
  • Must have solid interpersonal, verbal, and written communication skills, including confidence and ability to provide clear and concise verbal and written communications and facilitate presentations to and vendors’ individual contributors, functional managers, department heads, and other senior leaders as required.
  • Demonstrated analytical and problem-solving skills in a collaborative environment
  • Focus on project management methodology to ensure understanding of steps and timelines.
  • Understanding of Systems Lifecycle change management methodology
  • Understands general aspects of all procurement functions and financial processes with a desire to continue to learn.
  • Must have a solid focus on customer service and solid ability to build and maintain
  • relationships.
  • Must possess a high degree of integrity and the ability to accept responsibility for work activities and projects and see them through to completion
  • Team player who isn’t afraid to reach out when questions arise
  • Exhibits high attention to detail, thoroughness, and accuracy, especially in work within the SRM/ARIBA and SAP system

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred


Experience Requirements:

  • Generally, requires a minimum of seven (7) years of experience in Supplier Onboarding and Contract Administration or directly related role with equivalent responsibilities
  • Minimum of 6+ years of SAP S4 Hana pertaining to Supplier Onboarding and Accounts Payable experience
  • Experience in determining and understanding business requirements with the ability to evaluate, propose, and implement solutions.
  • Experience as a functional lead on systems projects/implementations.
  • Experience in building and automating reports

Education Requirements: 

Bachelor’s Degree in Business Administrator, or Accounting or related field preferred, or a combination of education and equivalent work experience


Judgment/Reasoning AbilityAble to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.


Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment: The noise in the work environment is usually moderate. Other factors are:


  • Hectic, fast-paced with multi-level distractions
  • Professional, yet casual work environment
  • Office / Warehouse environment
  • Ability to work extended hours as required


The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:
$84,957$173,775 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.