Optiv Kansas City, MO Full-time

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
Who we are looking for:
Situated within our Services Operations organization, this position is critical to Optiv’s success. It is a consultative and service-oriented position that directly supports the staffing needs for a professional services organization. We maintain Optiv’s ability to deliver high-class security services & solutions while enhancing our people’s experiences. Our primary focus within Optiv is to:
• Maximize utilization
• Assess skills/certifications against pipeline & market trends
• Develop career progression plans with stakeholders
• Increase the visibility of availability

How you’ll make an impact:

  • Play a supporting role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
  • Manage scheduling and skills collection for one or more capabilities
  • Manage multiple initiatives which contribute to the efforts of strategic hiring and training development programs
  • Play a core role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
  • Contribute and deliver Services Operations onboarding programs.
  • Time Management across multiple services and groups
  • Work with partner and alliances leadership to help translate needs and development to initiatives
  • Resource Management
  • Allocate Security resources spanning multiple levels and costing models against demand, skillset, and availability to maximize revenue and margin across the company.
  • Facilitate the resource approval process across the program to ensure all roles are approved in advance staffing.
  • Resource and capability pipeline and forecast tracking and reporting.
  • Liaise with various internal stakeholders to ensure qualification and prioritization of requirements
  • Ensure demand is logged and processed accordingly. Changes are logged effectively, tracked, and recorded accurately in a timely manner.
  • Support, when needed, the identification, qualification, and placement of 3rd party contractors.
  • Participate in weekly resourcing meetings to discuss the status of resources, projects, and pipeline
  • Proactively support the team to advise, guide, and escalate any issues within resourcing based on analysis, market trends, and day-to-day issues to ensure effective and strategic decision making.
  • Assist in planning, coordination, and implementation of workforce planning/bench management/talent management activities to support the overall business objectives.
  • Demonstrate effectiveness driven around utilization, quality, education levels, practice design.
  • Capturing of skills and certifications.
  • Assist in services operations business development.
  • Build maintain & engage with talent pools/pipelines in accordance with business requirements
  • Manage resourcing escalations from inception to resolution.
  • Provide weekly/monthly metrics to teams:
  • Design and maintain weekly, monthly, and quarterly staffing dashboards
  • Design ad hoc reporting when necessary
  • Assist with the program forecast planning for staff
  • Time Management across multiple services.
  • Experience Management
  • Promote Optiv culture and delivery expectations across all new hires.
  • Key contributor to the Services Operations onboarding program.
  • Develop and maintain stakeholder relationships by understanding skill set and career development goals.
  • Contribute to the strategic skills & capacity decisions for the organization.
  • Liaise with external partners to bridge skills gaps against pipeline and trends in the market.

Qualifications for success:

  • 3+ years minimum within IT, Professional Services, Cyber Security or similar industries.
  • Experience in scheduling and staffing
  • A collaborative approach to problem-solving
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative individual with the ability to inspire others
  • Excellent communication and presentation skills
  • Employee focused
  • Strong organizational skills.
  • Excellent written and verbal communication skills are required.
  • Ability to work independently with limited supervision.
  • Ability to travel 30%