How you’ll make an impact:

• Play a supporting role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
• Manage scheduling and skills collection for one or more capabilities
• Manage multiple initiatives which contribute to the efforts of strategic hiring and training development programs
• Play a core role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
• Contribute and deliver Services Operations onboarding programs.
• Time Management across multiple services and groups
• Work with partner and alliances leadership to help translate needs and development to initiatives
Resource Management
• Allocate Security resources spanning multiple levels and costing models against demand, skillset, and availability to maximize revenue and margin across the company.
• Facilitate the resource approval process across the program to ensure all roles are approved in advance staffing.
• Resource and capability pipeline and forecast tracking and reporting.
• Liaise with various internal stakeholders to ensure qualification and prioritization of requirements
• Ensure demand is logged and processed accordingly. Changes are logged effectively, tracked, and recorded accurately in a timely manner.
• Support, when needed, the identification, qualification, and placement of 3rd party contractors.
• Participate in weekly resourcing meetings to discuss the status of resources, projects, and pipeline
• Proactively support the team to advise, guide, and escalate any issues within resourcing based on analysis, market trends, and day-to-day issues to ensure effective and strategic decision making.
• Assist in planning, coordination, and implementation of workforce planning/bench management/talent management activities to support the overall business objectives.
• Demonstrate effectiveness driven around utilization, quality, education levels, practice design.
• Capturing of skills and certifications.
• Assist in services operations business development.
• Build maintain & engage with talent pools/pipelines in accordance with business requirements
• Manage resourcing escalations from inception to resolution.
• Provide weekly/monthly metrics to teams:
• Design and maintain weekly, monthly, and quarterly staffing dashboards
• Design ad hoc reporting when necessary
• Assist with the program forecast planning for staff
• Time Management across multiple services.
Experience Management
• Promote Optiv culture and delivery expectations across all new hires.
• Key contributor to the Services Operations onboarding program.
• Develop and maintain stakeholder relationships by understanding skill set and career development goals.
• Contribute to the strategic skills & capacity decisions for the organization.
• Liaise with external partners to bridge skills gaps against pipeline and trends in the market.

Qualifications for success:

• 3+ years minimum within IT, Professional Services, Cyber Security or similar industries.
• Experience in scheduling and staffing
• A collaborative approach to problem-solving
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative individual with the ability to inspire others
• Excellent communication and presentation skills
• Employee focused
• Strong organizational skills.
• Excellent written and verbal communication skills are required.
• Ability to work independently with limited supervision.
• Ability to travel 30%