Language Specialist | 3-5 month PT/Contractor (Must speak Spanish & Portuguese)
Poly AI United Kingdom Contract 2025-01-16
PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.
We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 2-3 days weekly commitment. You will be working a maximum 16hrs per week for 3-5 months.
Requirements
- You are a native/fluent Spanish & Portuguese speaker
- You have a professional working proficiency in English (we have an international team, but English is our shared language)
- You are a great communicator and enjoy working in a diverse team
- You are meticulous and have an eye for detail
- You have a can-do attitude and have a high standard for your own work
- You are passionate about great user experiences and want to deliver the best UX to the customers
- You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Preferred Requirements:
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc
Your Responsibilities Will Involve:
- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.