Poly AI United Kingdom Contract 2025-01-16

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.

We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 2-3 days weekly commitment. You will be working a maximum 16hrs per week for 3-5 months.

Requirements

  • You are a native/fluent Spanish & Portuguese speaker
  • You have a professional working proficiency in English (we have an international team, but English is our shared language)
  • You are a great communicator and enjoy working in a diverse team
  • You are meticulous and have an eye for detail
  • You have a can-do attitude and have a high standard for your own work
  • You are passionate about great user experiences and want to deliver the best UX to the customers
  • You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements:

  • Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
  • Experience in natural language technologies and a rough understanding of how they work
  • Experience in translation and/or linguistics
  • Experience in data science and related areas
  • Experience in tech industries and understanding of how the software works
  • Experience in working with startups before
  • Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc

Your Responsibilities Will Involve:

  • Improving the language understanding module by providing high-quality sentence training examples
  • Updating system prompts based on client requests
  • Managing and uploading voice recordings
  • Testing conversational systems extensively before go-live
  • Reviewing customer calls and flagging problematic conversations to the team
  • Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.