IT Business Analyst

WWC Global Washington, District of Columbia, United States Full-time 2022-07-27

WWC Global seeks an Information Technology (IT) Business Analyst (BA) to support USAID’s Office of Transition Initiatives (OTI). USAID/OTI is a fast-paced, dynamic organization that supports U.S. foreign policy objectives by helping local partners advance peace and democracy by providing fast, flexible, short-term assistance targeted at key political transition and stabilization needs. OTI maintains a dedicated IT team, including a group of software developers, whose mission is “to enable effective programming by delivering agile IT systems and services integral to core OTI processes and programs to OTI staff and partners in compliance with USAID policies.”

The Business Analyst performs business analysis and architecture development in support of system users. The incumbent provides data expertise to be able to trace data through the system and assess the quality of data throughout the business process. The incumbent analyzes existing processes/performs reverse engineering; provides elicitation, analyses, and management of requirements; and develops Systems Development Life Cycle (SDLC) documents.

Specific responsibilities include but are not limited to:

  • Lead the process to formulate technically intelligible user requirements that are developed from general feedback, suggestions or complaints. This includes supporting activities such as facilitating design meetings with other OTI teams; and ensuring that the in-house custom-designed applications and systems meet OTI office needs in a continual improvement process.
  • Independently assess current systems, processes, and requirements in order to provide optimal support for the OTI programs.
  • Collaborate with the IT Team, Senior OTI staff in Washington and the Field, and members of USAID’s Office of the Chief Information Officer (CIO) on the maintenance and support of existing OTI’s IT systems.
  • Document the common technical and functional requirements for enterprise cloud-based solutions by understanding OTI internal users and external partners requirements as derived in various working groups.
  • Facilitate meetings with project stakeholders to elicit requirements; analyze, develop, and manage detailed requirements documentation; map-out specific requirements for each of OTI systems and define end-to-end IT business processes that are acceptable by all the stakeholders including both within OTI and from the USAID CIO office.
  • Develop lifecycle documents such as use cases, detailed functional requirements, software requirement specifications, detailed design specifications, test scenarios, user manuals, and other training materials.
  • Conduct user acceptance testing on newly developed software solutions to ensure expected Conduct user acceptance testing on newly developed software solutions to ensure expected performance upon release; standardize user acceptance testing and benchmark the performance of existing systems in order to report the status of applicable Service-Level Agreements (SLAs) on a regular basis.
  • Provide project management, planning and risk management support; provide status reporting on assigned projects and/or activities.

Expected salary range: $110,000 – $125,000.

Work Environment:

  • Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
  • Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

  • While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
  • Employee is often required to sit and use their hands and fingers to operate a computer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

  • 0-20% / Occasional travel.

WWC Global is a small, woman-owned business providing management consulting services to U.S. government agencies.

At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to WWC Global HR at hr@wwcglobal.com.

WWC Global is an Equal Opportunity Employer – we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

WWC Global’s Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with WWC Global HR at hr@wwcglobal.com.

Requirements

Basic Qualifications

  • Must have the ability to obtain and maintain a Secret Clearance. (Eligible to pass Federal security clearance process. Please visit the link for FAQs: https://www.dcsa.mil/mc/pv/mbi/gicp/).
  • Bachelor’s Degree and 5 years of experience OR Master’s and 4 years of exp.
  • Must be a U.S. citizen.
  • At least 5 years of relevant experience including:
    • Experience in data gathering and analysis, process mapping, and phases of project life cycle (requirements gathering, design, development, deployment, training and measuring effectiveness).
    • Experience translating stakeholder requirements into technical specifications to be used for development.
    • Relaying technical complexities to end users and other stakeholders in a manner that can be easily understood.
  • At least 2 years in project management related to IT specific projects.
  • Proven ability to work independently while meeting deadlines for client deliverables.
  • Outstanding communication skills, influencing abilities, and client focus.
  • Demonstrated proficiency in using all Microsoft Office applications.
  • EO 14042, the vaccine mandate for federal contractors, is enjoined and not currently being enforced. Should enforcement resume, applicants must understand and agree to comply with the order and related guidance.
  • Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.

Preferred Qualifications

  • Current, active Secret clearance.
  • Specialized IT project management handling full releases coordinating with product owners, software developers, infrastructure, testing, security and privacy impacts, and other stakeholders handling final deployment.
  • Experience working in an agile/scrum environment.
  • Knowledge of federal software and cyber-security standards and requirements including NIST, FedRAMP, or FISMA.
  • Sound analytical, conceptual, and problem-solving skills which include software evaluation principles and/or practices.
  • Residence in National Capital Region with the ability to work in person multiple times monthly highly preferred.

Benefits

WWC Global offers a competitive benefits plan including:

  • Health, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life and Disability Insurance
  • 401(k)
  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Pet Insurance