Language Services Associates, Inc. Remote Full-time

The Interpreter Management Specialist is responsible for providing support and guidance to LSA’s large network of interpreters that service on-site, over-the-phone, and video remote interpreting. The Interpreter Management Specialist will partner with department leadership to strategize and increase interpreter engagement and satisfaction.

Responsibilities

  • Provide support and guidance to LSA’s linguist network (including but not limited to, call handling and payment inquires, technical support, and on-boarding support).
  • Contribute to and provide departmental support to plan and execute interpreter engagement activities for all service lines.
  • Understand LSA platforms, workflows, and best practices for all service lines.
  • Help monitor and evaluate the performance of the scheduled employee interpreters.
  • Partner with Inbound, Outbound, Learning & Development and WFM teams to increase interpreter utilization.
  • Exercise discretion and judgment in matters of performance management and employee relations issues.
  • Provide Contact Center Support as necessary.
  • Perform other responsibilities as assigned.

Requirements

  • Proven understanding of LSA’s policies and procedures.
  • Experience with and knowledge of LSA’s systems and technology.
  • Strong customer service skills.
  • Exceptional written and oral communication skills.
  • Problem solving and critical thinking skills.
  • Proficient computer skills.