Language Services Associates, Inc. Remote Contract

International QA Coordinator Opportunity
Bilingual Remote Opportunity (Spanish, Haitian Creole, Vietnamese, Russian, or Portuguese preferred)
The primary role of Quality Assurance (QA) International Coordinator is to provide administrative support for the Language Assessment & Testing service line and QA diagnostic processes. The QA International Coordinator will conduct quality evaluations of interpretation sessions to ensure high quality language access is provided. The independent contractor role is also responsible for keeping interpreter profiles up-to-date and for providing basic interpreter support

Responsibilities

  • Provides administrative support for the Language Assessment & Testing service line.
  • Provides administrative support for Quality Assurance evaluation processes.
  • Supports the Interpreter Network by resolving interpreter inquiries.
  • Reviews and updates profiles of existing and incoming interpreters.
  • Provides basic interpreter performance and client feedback.
  • Evaluates service quality through live call evaluations.
  • Collaborates with other QA Team Members on an as needed basis with departmental projects and initiatives.
  • Performs other duties as assigned.

Qualifications

  • Bilingual (Spanish, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency
  • Interpreting experience (minimum of 6 months)
  • Office administration and/or client service experience (preferred)
  • Excellent verbal and written communication skills
  • Ability to type 30 WPM or more
  • Proficienct in Microsoft Office