Sinch Philippines Full-time 2024-03-25

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.


Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.


Currently we have an exciting opportunity for an experienced HR Business Partner to join our team. You responsible for delivering expert HR advice and support to managers and employees across the Philippines region. This role also has the responsibility of supporting the VP – People & Culture to deliver and implement key people initiatives and annual HR activities across Sinch in APAC. Additionally, the HR Business Partner will be the point of contact for all employee relations matters across Philippines.


Key responsibilities:

  • Working with wider HR team and leadership to ensure transition from contractor to permanent are managed smoothly with all involved feeling supported.
  • Ensuring Sinch are operating compliant in the Philippines from an employment law and regulation perspective. And compliance with Philippines Labor Code
  • Works together with the business to identify and drive improvements in employee engagement with a remote workforce.
  • Management of Philippines benchmarking of roles using applicable systems and relevant regional market data
  • Leads the CDP and OKR process across the Philippines team whilst coaching and supporting managers to improve performance and develop the capability of our teams.
  • Works together with the business to identify and drive improvements in employee engagement with a remote workforce.
  • Management of Philippines benchmarking of roles using applicable systems and relevant regional market data
  • Provide timely, accurate and expert advice on the management of employee relations matters including assisting with the interpretation and application of employment legislation within Philippines.
  • Manage employee-related investigations and disciplinary matters including employee warnings and dismissals.
  • Consult actively and regularly with leaders to ensure that they are informed and aware of progress of matters.
  • Works closely with the Payroll Manager to support any legislative changes and compliance.
  • Ensure Sinch remains compliant with all relevant employment legislation via appropriate policy, procedure, and training.
  • Supports the wider HR team when required including, assisting in recruitment activities and on boarding of new employees.


The preferred candidate will be able to demonstrate the following skills and experience.

  • Tertiary qualifications majoring in human resources or employment law.
  • Proven experience working in a fast-paced environment, with exposure to all aspects of human resources, particularly the Philippines Labor Code
  • Strong demonstrated working knowledge of employment relations and/or a keen interest in employment law.
  • Demonstrated operational HR Generalist experience, with experience partnering with varied stakeholder groups.
  • Ability to analyse and interpret detailed information including legislation, and employment agreements.
  • Experience leading and delivering key HR projects.
  • Strong stakeholder management skills and being comfortable working autonomously and with little supervision.
  • High-level problem-solving skills with the ability to identify issues, think creatively and recommend strategies, ideas, and opportunities for resolution.
  • The ability to negotiate, motivate, influence, and build relationships.


We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!


We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.


Our values of Dream BigWin TogetherKeep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.


If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.