SupportYourApp Cali, Valle del Cauca, Colombia Full-time 2024-06-24

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What You Will Do:

  • Provide exceptional customer support and troubleshooting for online course teams and instructors
  • Apply the latest and greatest customer happiness practices
  • Advise course teams on best practices and options
  • Monitor internal escalation channels
  • Work closely with the product and engineering team for bug resolution
  • Escalate feature requests
  • Provide omni-channel support via calls and emails
  • Become a product expert and constantly grow
  • Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

  • Excellent English and Spanish
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of providing customer support and technical troubleshooting for SaaS customers
  • Experience in technical support
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule, 8am–4pm, Colombia time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website:


We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.