opentable Remote - USA Full-time 2024-02-05

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
 

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

The Enterprise Operations Specialist is responsible for onboarding sophisticated multi-restaurant groups. They will also work on partner integrations, spearhead the occasional special project, and assist other branches of the Enterprise team. The ideal candidate will possess an amalgamation of technical, sales, operations, and account management skills. They will be a product authority and a seasoned trainer. We are looking for a self-starter capable of leading complex projects and keeping our largest customers happy.

Responsibilities

  • Installation of all OpenTable products for Enterprise groups with high quality and operational efficiency.

  • Lead restaurants through operational aspects of pilots and complex rollouts.

  • Train new and existing customers on all aspects of OpenTable software and partner integrations.

  • Lead special projects that span 1-2 quarters.

  • Occasional travel to in-person pilots and customer meetings.

  • Assist the Enterprise account management team with detailed operational/technical conversations and training.

  • Assist Enterprise sales team with complex software demonstrations.

  • Work with the Enterprise Ops team to build scalable rollout plans based on the needs and capabilities of each customer.

  • Lead the deployment of new integrations as they become available.

  • Play a consultative role in optimizing OpenTable for large groups; propose creative solutions to overcome feature gaps.

  • Work with corporate operations and training teams to plan, execute, and support each rollout, including frequent status calls and “train the trainer” sessions.

  • Install OpenTable products at new locations as legacy customers expand.

  • Pilot new features and processes; provide detailed feedback to the pertinent technical teams.

  • Build and maintain written installation standards and training materials for large corporate customers.

  • Lead and execute large-scale software migration projects.

  • Handle ongoing support and maintenance of Enterprise customer relationships.

  • Evaluate restaurant books for existing customers and provide recommendations and training to increase business.
     

Please apply if:

  • At least one year of OpenTable onboarding or account management experience

  • Deep understanding of OpenTable products

  • Strong familiarity with the needs of large restaurant groups in the fine dining, casino, and/or hotel sectors

  • Strong technical proficiency, and the ability to effectively convey OpenTable requirements to corporate IT staff

  • Excellent social, planning, and time management skills

  • Excellent presentation skills; strong writing skills

  • Ability to understand issues and tackle problems in a timely manner

  • Ability to work independently to deliver quality results

  • Ability to work variable hours based on customer needs, including normal restaurant service hours in all North American time zones

A few of the benefits you get at OpenTable—

  • Work from (almost) anywhere; wherever you do your best work

  • Focus on mental health and well-being

  • Company paid therapy sessions through SpringHealth

  • Company paid subscription to HeadSpace

  • Company-wide weeks off each year – the whole team fully recharges (and returns without a pile-up of work!)

  • Generous paid parental leave

  • Generous paid vacation + time off for your birthday

  • Paid volunteer time

  • Health, dental & vision plans

  • 401k with company match

  • Focus on your career growth

  • Enriched learning and development opportunities

  • Leadership development

  • Access to thousands of on-demand e-learnings
     

Note for Connecticut Residents: To receive estimated salary range information for this role pursuant to Connecticut's “An Act Concerning the Disclosure of Salary Range for a Vacant Position”, email CTCareers@kayak.com. You must include the name of the position in your request.
 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $60,000-$70,000USD.
 

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
 

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
 

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

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