Twinkl Educational Publishing Edinburgh, Scotland, United Kingdom Full-time 2024-07-02

Location: Scotland – Fully Remote / home based – (Must permanently live & have the right to work in the UK, Ideally Scotland)   

Annual Salary:  £25,000 GBP Per year 

Contract: Permanent (6 months probationary period)

Hours: Full time (37.5 hours per week)

Line Manager: Michele McGarvey 

Recruiter: Sarah Jane Dalzell 

About Us:

Here at Twinkl Scotland, we pride ourselves on creating quality content for all ages and stages of Scottish education. From ELC, through Primary and now into Secondary, we aim to provide content that engages learners and supports Scottish educators in getting it right for every child. We are always looking for opportunities to further support our users and respond to current educational initiatives and, as such, we are now delighted to be focusing on developing our Conduit, Secondary Scotland resources and team.

Conduit is our Scottish Secondary brand, launched in August 2022. We began with a small team of English teachers to develop teaching and learning resources as well as materials to support skills development to help bridge the gap between the BGE and Senior Phase. We now work on additional subject areas too, with more coming online soon. The Conduit team has become so successful that we are ready to grow and develop our Secondary offering further. As Production Team Leader,  you will be responsible for onboarding new team members, supporting Product Owners and the Segment Manager in implementing this vision for further success.

Role Responsibilities:

●  Sprint planning, setting priorities, projects and deadlines across the teams using Jira, Tableau, download stats, accuracy stats, etc.

●  General project management responsibilities, such as organisation admin, final sign offs for projects

●  Line management responsibilities – KPIs & skills matrices, supporting with 1-1 individual team member development and day-to-day support

●  Monthly reporting on the overall performance of the team

●  Monthly reporting on the data for the overall product

●  Organising reviews, mid-sprint reviews and retrospectives

●  Updating individual template points values

●  Day-to-day troubleshooting with team members

●  Reviewing reallocation of human resources for extra resource or too much resource

●  Requisitions for new hires and working alongside the Production Manager to do this

●  Answering questions and offering support to roles and team members from Designers, Content Writers, Content Editors, & Illustrators

●  Facilitating the organising and running of Checktastics and training sessions

●  Hosting stand-ups, roadmap meetings and socials

●  Weekly team priorities

●  Assisting the Production Manager with recruitment and onboarding new starters

●  Jira and web/admin support

Your weekly activity could include:


●  Creating and maintaining a culture of problem solving and positivity;

●  Tracking and supporting team member productivity;

●  Creating measurable targets with team members;

●  Setting sprint goals and deadlines;

●  Making contract recommendations to the People Team (where necessary), based on collected evidence of performance;

●  Inspiring, motivating and empowering individuals;

●  Building on pre-existing line management support provided by experienced Team Leaders;

●  Proactive and confident when making decisions that align with the business goals/KPIs.

●  Work SMART and challenge yourself as well as your team to better themselves and maximise morale and output.


●  Keeping to diary engagements wherever possible and being flexible with availability to team members;

●  Being inclusive to all team members, encouraging engagement with social events at Twinkl;

●  Creating a feeling of safety within the team, so that individuals are comfortable coming to you with difficult conversations;

●  Creating a feeling of safety within the team, so that individuals are open to healthy levels of challenge;

●  Showcasing all the Twinkl values and portray this when leading your team. A key emphasis on Leading the Way.


●  Assisting the Product Owners and Segment Manager with onboarding and training new starters, where necessary;

●  Encouraging, disseminating or innovating with further training for existing team members;

●  Encourage engagement and participation by creating activities for the team to be involved in. An example of this could be workshops explaining a process.


●  Maintaining high levels of wellbeing support for the team members;

●  Creatively celebrating productivity and development successes with individuals through the use of quality-specific feedback;

●  Developing positive relationships in the team and modelling best practice;

●  Celebrating success, no matter how big or small the achievement.

In this role, you will learn:

●  How to use coaching to develop team members’ strengths;

●  How to manage performance;

●  How to project manage;

●  How to run Jira/stand ups/reviews/retros, etc.;

●  How to develop as a leader at Twinkl;

●  How to enable team members to take a problem-solving approach to their work.

You’ll be working with:

●  The Product Owners of your team;

●  The Segment Manager for Secondary Scotland, Kate Guthrie:

●  The other Team Leaders in Team Scotland and Country Manager, Michele McGarvey;;

●  The wider Scotland Team.


We’re interested in anyone who meets the following: 

●  At least in 6-12 months in a management role;

●  Be a fully qualified teacher & have classroom experience in secondary schools in Scotland;

●  Understanding / Experience of working in a team environment with tight deadlines;

●  Experience in leading projects within a team;

●  Handling of information sensibly and where appropriate, sensitively;

●  Evidence of supporting others at work;

●  A good understanding of our market across Scottish Secondary education landscape – both teachers & parents;

●  Professional, personable and pragmatic.

●  Professional, personable and pragmatic, an ambassador for Twinkl and our values.


In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

  • A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
  • Diversity, inclusion and belonging – our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
  • From day 1 – Westfield Health, 29 annual leave days per year (pro-rata) plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home and Twinkl subscriptions.
  • After probation – company sick pay and cycle to work scheme
  • Long term service award – Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.

Our Recruitment Process: