Director of Engineering

CareMessage Remote Full-time

Join us to Improve Health Equity for 5 Million People!
CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.
With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.
About the Role:
We’re thrilled to announce an exciting opportunity: CareMessage is in search of a Director of Engineering lead and oversee the day-to-day operations of Engineering. The Director of Engineering will report into the Chief Technical Officer (CTO) which oversees Product, Design and Engineering and work closely with the Director of Product, enabling the CTO to focus less on ongoing delivery and more on executive, customer and partnership functions. The Director of Engineering will oversee a team of 10-15 Product Engineers, and a Data and Infrastructure, Engineering Manager. 
Our ideal candidate is an experienced and Product-minded Director of Engineering who thrives in fully-distributed startup environments. They are passionate about collaborating with their Product and Design counterparts to ensure the best possible tradeoffs are being made, while supporting their teams to deliver impactful product outcomes. This individual would ideally have a background in Healthcare Technology, or a desire and demonstrated ability to learn new industries quickly. The Director of Engineering understands how to inform and develop a Departmental Strategy that aligns with the larger company strategy and objectives, and develops and implements the right processes to bring that about. Ultimately they know how to read the internal and external market and technical landscape and translate those into actions to enable the team to consistently deliver impactful solutions which meet the needs of the organization. Above all, they share our mission-driven commitment and take pride in contributing to our goal of advancing health equity for low income individuals nationwide.

Responsibilities

  • Leadership and Team Management:
  • Directly oversee and guide a team of 10 – 15 predominantly senior engineers and an Engineering Manager.
  • Provide consistent, constructive feedback and conduct performance reviews to foster professional growth.
  • Uphold a high-performance culture, including managing critical performance conversations and, when necessary, making decisions regarding team composition.
  • Talent Acquisition and Retention:
  • Actively participate in the recruitment, interviewing, and retention of top-tier engineering talent.
  • Collaborate with other people managers to nurture team engagement and enhance our company culture.
  • Technical Proficiency:
  • Stay abreast of emerging technologies and industry trends, positioning us at the forefront of technical innovation.
  • Review and collaborate with engineers on technical specifications to ensure excellence in execution.
  • Strategic Collaboration:
  • Lead the development of Engineering Department Strategy and OKRs in alignment with Organizational Strategy and OKRs
  • Assist the CTO in build-versus-buy research and decision-making processes.
  • Identify and spearhead solutions that enhance the efficiency and effectiveness of the entire PDT organization.
  • Product Collaboration:
  • Work closely with Engineers, Product and Design teams to make sure that the best possible technical and product tradeoffs are being made, often through Product Requirements Documents (PRDs).
  • Support engineers in effective project management, setting up processes and systems to ensure consistent and effective delivery (We presently follow a modified Shape Up process)
  • Team Engagement:
  • Skillfully lead and facilitate essential team and departmental rituals, such as Kickoffs, Retrospectives, and Tech Debt Reviews.
  • Collaborate cross-functionally to understand (and when necessary challenge) technical estimates and prioritize backlog items, making pragmatic tradeoffs when necessary.
  • Process Improvement:
  • Develop processes, tools, and systems that enhance our team’s overall effectiveness.
  • Operational Support:
  • Contribute to the team by participating in On-Call (PagerDuty) activities as needed

Requirements

  • Proven Track Record: At least 6 years of experience in Engineering Management, with at least 3 of those as a Manager of Managers leading organizations of 15+ people.
  • Strategic Leadership: Demonstrated ability to lead and drive the delivery of long-term product initiatives.
  • Demonstration of Impactful Tradeoffs: Demonstrated ability to manage difficult tradeoffs between engineering, product, and business needs leading to impactful outcomes.
  • Driving Innovation: Demonstrated capability to drive innovation within Product, Design and Engineering leading to impactful outcomes (adoption, monetization, etc).
  • Technical Proficiency: Strong technical acumen coupled with a deep understanding of product development.
  • Collaborative Expertise: Exceptional collaboration and influencing skills, with a talent for working effectively with Product, Design, and Customer Success teams to craft optimal solutions while navigating multiple constraints.
  • Situational Awareness: The ability to discern when to dive into technical details and when to maintain a higher-level perspective when working with Engineers, Product, and Design to tackle challenges.
  • Cultural Advocate: A commitment to cultivating both individual growth and a high-performance engineering culture that attracts top talent.
  • Mentorship: Growth-oriented mindset with the capability to guide others on their development journey.
  • Communication Skills: Outstanding written and verbal communication skills; demonstrated ability to facilitate effective team interactions.
  • Autonomous Prioritization: Proficiency in identifying and managing priorities independently, ensuring efficient workflow.
  • Diversity and Inclusion: Dedication to promoting diversity and inclusion within teams, especially considering our global team composition and diverse perspectives.
  • Travel: Travel required as part of the job function ~5% of the time (2-3 weeks in the year for company, customer, and industry events)

Preferred Experience

  • Healthcare Technology experience a major plus
  • Experience with our Tech Stack: Ruby on Rails, TypeScript/React, Postgres, GCP
  • Background in TDD engineering environments