Ometria United Kingdom Full-time 2024-06-25

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.


We are looking for a Director of AI and Data as we continue to develop and evolve the AI components of the Ometria Customer Data and Experience Platform, and continue on our journey of being the leading CDXP for enterprise retail brands.

Ometria’s CDXP has over a dozen AI features, and manages almost a billion first-party customer profiles. Ometria Architect™ is our unique AI-powered strategic insights product, leveraging 15 proprietary algorithms and trained on a dataset of 30 billion retail-specific data points. 

You’ll be Ometria’s leading AI and Data Science expert, reporting into the Chief Technology Officer and working closely with the Product Leadership team, as well as product managers, product designers, domain experts and engineers.

You will focus on ideating, designing and developing AI features as well as evolving Ometria’s proprietary Architect™ offering, ensuring that we achieve our commercial objectives of winning new business and retaining customers. 

Key outcomes:

  • Ideate and design AI functionality – you will come up with and design AI features for the Ometria CDXP platform, focusing on the commercial objectives of winning new business and retaining customers. 
  • Evolve Ometria’s proprietary Architect™ offering – you will identify and design improved elements of the Architect offering in order to drive increased adoption and value.
  • Develop pragmatic, functional models – you will develop the models and algorithms necessary for any AI features, ensuring that they are functional, effective, and pragmatic.

Key responsibilities:

  • Client and investor presentations – you will present Ometria’s AI offering to clients, prospects and investors, ensuring they are left confident of our AI offering and our approach. 
  • RFPs and documents – you will write written responses and documents relevant to AI, as needed in order to win and retain clients.


Competencies and experience:

  • AI product experience – Extensive experience owning, designing, and delivering commercial AI products.
  • AI experience – Commercial expertise in machine learning and computational statistics, most likely with a relevant PhD.
  • Retail experience – you have specific experience in retail / ecommerce / D2C marketing, and fundamentally understand how this kind of business works and therefore how it can be improved with AI
  • Creative – you’re able to ideate and come up with creative ideas, whether for features or for solutions.
  • Pragmatic – you demonstrate the ability to identify an optimal path and solution, focusing on time to value vs perfection. 
  • Commercial – you demonstrate a clear understanding of the business priorities, and the ability to base your decisions on these.
  • Strong communicator – you have excellent verbal and written communication skills and are very comfortable presenting to key commercial stakeholders.


  • 30 days holiday + 1 day on your birthday (plus bank holidays)
  • Mental Health Support (Spill, Calm)
  • Cycle to work scheme
  • Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
  • Professional Development Fund
  • Fully remote work policy