About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Designer/Researcher to help drive this mission forward.
As a Designer/Researcher at Nava, you’ll collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. You’ll work on cross-functional teams, moving from concept to implementation while championing user needs. Your work will include everything from research to prototyping, in service of the design and development of Salesforce applications. Your work will bring us closer to the people we ultimately serve, helping deliver high-quality work that is simple, empathetic, and accessible.
You will be working within the government ecosystem, collaborating dynamically with other government contractors and civil servants. This means you’ll likely encounter different working styles, and cultural norms, and be responsible for maintaining order and focus in complex stakeholder ecosystems.
What you’ll do
- Apply a service design mindset to challenges with a relentless focus on user needs
- Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
- Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
- Collaborate with cross-disciplinary peers in product management, project management, software engineering and Salesforce administrators to define, design and deliver working software features.
- Maintain open lines of communication with clients and government stakeholders.
- Contribute to learning and designing best practices with Salesforce and its various partner products.
Required skills
- Years of experience: At least two years of experience working as a designer or researcher working with cross-disciplinary product teams within a professional working environment.
- Salesforce Experience: Experience designing with Salesforce; understanding of Salesforce’s capabilities and integrations.
- Research Expertise: Depth of experience in conducting, synthesizing, and communicating qualitative research.
- Cross-Disciplinary Collaboration: Comfortable collaborating with cross-disciplinary peers, especially technical peers such as software engineers as part of a design process
- Systems Thinking: Ability to map and drive systemic improvements within complex service environments, while advocating for users.
- Adaptability: Capable of managing multiple work streams and context-switching in dynamic environments.
- Communication: Excellent written and verbal communication skills, including building strong relationships with the internal team and external partners.
- Resourcefulness: Highly reliable, detail-oriented, and capable of thinking strategically around trade-offs and short term vs. long term benefits.
- Empathy and Collaboration: An adaptive, empathetic, collaborative and positive mindset