Datacom Auckland, Auckland, New Zealand Full-time 2024-06-23

Our Why 

 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

 

About the Role (your why)

The Data Centres Account Manager is dedicated to managing and processing the comeerical aspects of a customer’s relationship with the data centre.

The Account Manager will be the first point of contact for customer queries in relation to their account.

They will also work with their team to ensure that all repeatable customer requirements are met including, but not limited to, the processing of billing, reporting, CPI and price adjustments and formulaic contract renewals.

The team also leads smaller sales opportunities, and in particular sales of additional racks to existing customers in support of the wider sales team.

What you’ll bring

Knowledge

  • Strong knowledge of the data centre business
  • Knowledge of data centre processes and policies

Skills

  • Data Centre applications (specifically the billing system and customer database)
  • Strong customer service and communication skills
  • Strong problem solving and strategic thinking skills

Experience

  • Managing data centre customer contact and requests

Qualifications and Certifications

  • Bachelor’s degree in a related field

What you’ll do

  • Processing of customer billing
  • Processing of customer renewals
  • Processing of customer billing changes (including new rack additions to the billing system)
  • Sales support to the wider Data Centre sales team
  • First point of contact for customer account queries
  • Processing of customer satisfaction and the Datacom Relate survey (or equivalent)
  • Ownership of the onboarding process for new customers, working with the Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers
  • Other related duties as required.
  • Ensuring any deliverables in the areas of health & safety applicable to the role are met
  • Ensuring all Datacom security objectives are strictly adhered to
  • Delivering services that are fully consistent with our standards and processes (including by all your reports if applicable)
  • Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.