Cision Remote - India Unspecified

Key Responsibilities

  • Our internal expert on the Gainsight tool responsible for CX enablement and adoption to improve our ROI from the investment
  • Manage the strategic direction of the roadmap for Gainsight through stakeholder interviews and liaison with our vendor
  • Responsible for driving adoption of key behaviours in the tool through enablement and workflow improvement
  • Responsible for establishing measures of success and reporting against those measures, to guide future planning (support from Insight analyst) 

Qualifications & Competencies

  • Minimum of 5 years of professional experience with a working knowledge of Customer Success and the SaaS lifecycle
  • Working knowledge of Gainsight
  • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences 
  • Experience managing projects and delivering to deadlines
  • Experience in CS or Sales enablement or other training via an elearning program
  • Experience working in a highly collaborative, dynamic, and team-oriented work environment 
  • High level of general technical understanding 
  • Easily adapts to new technology 
  • Problem solving capabilities, attention to detail, data handling skills 
  • Understanding of user experience 
  • Proficient in MS Office (PPT & Excel)